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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 161

Multiple Choice

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Which of the following statements about contingent workers is most accurate?

A) More than 75 percent of contingent workers are employed in office-clerical work.
B) The number of contingent workers in the U.S. has steadily declined over the past decade.
C) U.S. labor laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work.
D) Companies will rely on contingent workers in an uncertain economy.

E) B) and C)
F) C) and D)

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Question 162

True/False

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Employees at The Eastern Eagle newspaper are paid according to the Hay system. Ralph and Steve do the same type of work and report to the same supervisor. Ralph has worked at the newspaper for 14 years while this is Steve's third year. The supervisor believes Steve is the more enthusiastic and hard-working of the two. Under the Hay system, Steve will probably earn more than Ralph.

A) True
B) False

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Question 163

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One objective of a carefully managed compensation and benefit program is to retain valued employees.

Before Street Runner Road Builders allows new employees to operate the heavy machinery it uses to build roads, employees are sent to a nearby classroom where they learn the safe and proper way to work with all of the tools and equipment they will use when they perform their jobs. Street Runner Road Builders is using a training technique known as

When determining the human resources needs for a well-known engineering firm, the HR director realized that the company lacked engineers under the age of 30. The company could not afford to get caught short in this competitive business climate. An important recruitment strategy for the HR director's department was to start attending college fairs as well as considering hiring interns. We define his recruitment efforts as developing relationships with

A mentor is a manager who supervises, coaches, and guides selected lower-level employees, and generally acts as their organizational sponsor.

The primary reason that companies do performance appraisals is to improve worker performance.

It is sometimes advantageous to hire from within because it ________.

A job description identifies and describes the type of person who should perform the job, including important qualifications such as deduction, skills, and experience.

Jared is working in the HR department at a small company. Lately he has been designing a new job application form for his firm. The questions Jared includes on the new form should avoid broad questions about the applicant's beliefs, culture and family background. Instead, it should focus on factors such as the applicant's work experience, education, and career objectives.

With the advent of more sophisticated technology, employers who operate locally and globally and want all employees to receive the same training may opt for

Megamart stores in northern Indiana have gone to a ________, where management works four 10-hour days, and has four days off.

Blue collar and clerical workers are normally paid a salary.

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities is underemployed workers.

The reason industries such as robotics and biotechnology have grown rapidly in recent years is that the United States has a surplus of highly educated and experienced workers available for employment in these fields.

An employment appraisal may include a 360-degree review, which is an appraisal that includes job-related and non-job-related comments from a range of employees.

Jefferson's Department Store typically sells over a third of all its merchandise in November and December. Management has found that it must hire ________ workers during this period of increased business to supplement its permanent employees.

A ________ is a check of a potential employee's work record, academic record, credit history, and recommendations.

The first step in establishing training and development programs is to

Marketing manager Rob Ryan has worked for MedTech Pharmaceuticals for 39 years. He fondly remembers the "good old days" when he could fire a worker for just about any reason. He feels that today's laws and regulations limiting his ability to fire workers undermines his authority and forces him to keep employees that don't measure up to his standards. Rob's views suggest he would favor working in a state that implements the policy of employment at will.