Question 1

A practitioner who is hired to see patients while the regular practitioner is away from the practice is referred to by the legal term ________.

Accepted Answer

The answer of A practitioner who is hired to see...

Question 2

What is the standard abbreviation for blood pressure?

Accepted Answer

A)   Bld P
B)   BP
C)   BPr
D)   BlPr
E)   BPRF) C) and D)
G) B) and C)

Question 3

Which of the following should you do when scheduling a patient for a fasting procedure?

Accepted Answer

A)   Instruct the patient to eat and take all medications as usual
B)   Schedule the procedure as early in the day as possible
C)   Tell the patient to eat breakfast and then have only liquids before the procedure
D)   Allow the patient to come at any time throughout the day for the procedure
E)   Avoid scheduling the patient in the morningF) All of the above
G) C) and E)

Question 4

The appointment book is a legal record and as such experts feel the old appointment books should be kept by the practice for at least ____ years.

Accepted Answer

A)   two
B)   three
C)   four
D)   five
E)   sevenF) A) and E)
G) A) and D)

Question 5

Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of next week because her sister will be in town to help care for her. You check with the outpatient facility, and they have an operating room open at 11:30 on Monday morning. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do?

Accepted Answer

A)   Tell Carrie that next week is impossible because the surgeon will be on vacation
B)   Tell the surgeon that he'll have to postpone his vacation to perform Carrie's surgery
C)   Explain the situation to the surgeon and ask for his advice
D)   Schedule Carrie for Friday instead, even though her sister will not be here yet
E)   Schedule the surgery for Monday at 11:30 and hope the OR is running ahead of scheduleF) A) and B)
G) C) and D)

Question 6

Which of the following appointments typically takes 5 to 15 minutes?

Accepted Answer

A)   Emergency office visit
B)   New patient visit
C)   Follow-up office visit
D)   Complete physical examination
E)   Pelvic exam and Pap smearF) A) and D)
G) B) and C)

Question 7

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Accepted Answer

A)   lower the blood sugar
B)   keep the blood sugar from dropping too low
C)   keep the blood pressure from dropping too low
D)   lower the blood pressure
E)   increase the heart rateF) A) and B)
G) B) and C)

Question 8

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Accepted Answer

The answer of When making travel arrangements for the physician,...

Question 9

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Accepted Answer

A)   5 to 10 minutes
B)   15 to 30 minutes
C)   30 to 45 minutes
D)   45 to 60 minutes
E)   more than 60 minutesF) A) and E)
G) B) and E)

Question 10

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Accepted Answer

The answer of It is important to avoid ________ appointments...

Question 11

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Accepted Answer

A)   Diagnosis and insurance information
B)   Education level and income
C)   Occupation and hobbies
D)   Religion and professional organizations
E)   Driver's license number and next-of-kinF) D) and E)
G) A) and B)

Question 12

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Accepted Answer

A)   res ipsa loquitur
B)   respite physician
C)   locum tenens
D)   respondeat superior
E)   duces tecumF) B) and C)
G) A) and E)

Question 13

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Accepted Answer

A)   time-specified scheduling
B)   wave scheduling
C)   double-booking
D)   cluster scheduling
E)   stream schedulingF) B) and C)
G) C) and E)

Question 14

The typical amount of time for a complete physical examination is ____.

Accepted Answer

A)   10 minutes
B)   15 to 20 minutes
C)   20 to 30 minutes
D)   30 to 60 minutes
E)   90 minutesF) B) and E)
G) A) and B)

Question 15

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

Accepted Answer

A)   referrals
B)   repeat visits
C)   recall notices
D)   special appointments
E)   superbillsF) A) and B)
G) B) and E)

Question 16

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Accepted Answer

A)   Cluster scheduling
B)   Combination scheduling
C)   Wave scheduling
D)   Time-specified scheduling
E)   Advance schedulingF) None of the above
G) A) and B)

Question 17

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Accepted Answer

The answer of A practice that needs flexibility to allow...

Question 18

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Accepted Answer

The answer of Appointment ________ can take various forms, but...

Question 19

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Accepted Answer

A)   cluster scheduling
B)   combination scheduling
C)   time-specified scheduling
D)   double-booking
E)   wave schedulingF) A) and B)
G) A) and D)

Question 20

A disadvantage of the wave scheduling system is that ____.

Accepted Answer

A)   it assumes that two patients will actually be seen by the physician within the scheduled period
B)   it prevents the medical assistant from pulling the patient's charges before they arrive.
C)   patients become annoyed or angry when they realize that they have appointments at the same time as other patients
D)   patients may have a considerable wait before seeing the physician
E)   it does not allow flexibility to work with patients who arrive late for their appointmentsF) All of the above
G) A) and C)

Exam 16: Schedule Management

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

Correct Answer
verified

A disadvantage of the wave scheduling system is that ____.

Correct Answer
verified

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Correct Answer
verified

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Correct Answer
verified

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Correct Answer
verified

The typical amount of time for a complete physical examination is ____.

Correct Answer
verified

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Correct Answer
verified

Correct Answer
verified

A practitioner who is hired to see patients while the regular practitioner is away from the practice is referred to by the legal term ________.

Correct Answer
verified

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Correct Answer
verified

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Correct Answer
verified

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Correct Answer
verified

Which of the following should you do when scheduling a patient for a fasting procedure?

Correct Answer
verified

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Correct Answer
verified

What is the standard abbreviation for blood pressure?

Correct Answer
verified

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Correct Answer
verified

The appointment book is a legal record and as such experts feel the old appointment books should be kept by the practice for at least ____ years.

Correct Answer
verified

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Correct Answer
verified

Which of the following appointments typically takes 5 to 15 minutes?

Correct Answer
verified

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Correct Answer
verified

Exam 16: Schedule Management

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

Correct AnswerverifiedShow Answer

A disadvantage of the wave scheduling system is that ____.

Correct AnswerverifiedShow Answer

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Correct AnswerverifiedShow Answer

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Correct AnswerverifiedShow Answer

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Correct AnswerverifiedShow Answer

The typical amount of time for a complete physical examination is ____.

Correct AnswerverifiedShow Answer

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A practitioner who is hired to see patients while the regular practitioner is away from the practice is referred to by the legal term ________.

Correct AnswerverifiedShow Answer

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Correct AnswerverifiedShow Answer

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Correct AnswerverifiedShow Answer

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Correct AnswerverifiedShow Answer

Which of the following should you do when scheduling a patient for a fasting procedure?

Correct AnswerverifiedShow Answer

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Correct AnswerverifiedShow Answer

What is the standard abbreviation for blood pressure?

Correct AnswerverifiedShow Answer

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Correct AnswerverifiedShow Answer

The appointment book is a legal record and as such experts feel the old appointment books should be kept by the practice for at least ____ years.

Correct AnswerverifiedShow Answer

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Correct AnswerverifiedShow Answer

Which of the following appointments typically takes 5 to 15 minutes?

Correct AnswerverifiedShow Answer

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Correct AnswerverifiedShow Answer

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