Question 1

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Accepted Answer

homeostasis

Question 2

Stating the patient's name when you greet her is giving ________.

Accepted Answer

The answer of Stating the patient's name when you greet...

Question 3

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Accepted Answer

The answer of Humans have a great need to belong...

Question 4

The "white-coat syndrome" describes a(n)  ____ patient.

Accepted Answer

A)   confused
B)   angry
C)   ambivalent
D)   relaxed
E)   anxiousF) A) and D)
G) B) and E)

Question 5

Which of the following is an example of an ineffective therapeutic communication?

Accepted Answer

A)   Active listening
B)   Giving approval
C)   Empathy
D)   Assertiveness
E)   Being silentF) A) and B)
G) C) and D)

Question 6

Magda receives a memo from her supervisor explaining that starting next month, the clinic will be open on Saturday mornings and will remain open until 7 PM on Tuesdays and Thursdays. The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do?

Accepted Answer

A)   Display an attitude of acceptance, even though it will mean missing half of her classes.
B)   Express her anger to a coworker.
C)   Ask several coworkers to see what they think about the schedule changes.
D)   Write a memo to her supervisor refusing to work the new hours.
E)   Discuss her concerns with her supervisor.F) None of the above
G) B) and C)

Question 7

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Accepted Answer

A)   Ignore Sam's comments, because acknowledging them will "add fuel to the fire"
B)   Request to work a different shift to avoid Sam altogether
C)   Be assertive but diplomatic with Sam and tell him his comments are inappropriate.
D)   Request a transfer to another office
E)   Ask Sam to request a transfer to another officeF) B) and C)
G) D) and E)

Question 8

Justifying unacceptable behavior is the defense mechanism of ________.

Accepted Answer

rationalization

Question 9

In which of the following examples does the medical assistant demonstrate positive communication?

Accepted Answer

A)   "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor."
B)   "This injection is going to hurt."
C)   "I've answered all the questions I have time to answer."
D)   "I can't answer that question."
E)   "This paperwork won't take long at all."F) A) and C)
G) A) and D)

Question 10

The most effective way to assess whether you are communicating negatively is to ____.

Accepted Answer

A)   ask for feedback
B)   avoid looking at the patient
C)   realize that communication is a perception
D)   use good body language
E)   read the policy manualF) A) and C)
G) C) and D)

Question 11

Tips for reducing noise caused by stress include ____.

Accepted Answer

A)   eating a diet high in sugar, fat, and caffeine
B)   realizing that sometimes there are no choices
C)   taking a walk to stretch your legs and get some fresh air
D)   taking on another responsibility to keep busy
E)   calling in sick until you feel less stressedF) A) and D)
G) A) and C)

Question 12

Discussing a topic the patient has no desire to discuss is called ________.

Accepted Answer

The answer of Discussing a topic the patient has no...

Question 13

Giving ________ may cause the patient to strive for praise, rather than progress.

Accepted Answer

The answer of Giving ________ may cause the patient to...

Question 14

By setting ________, you can limit undesirable behavior.

Accepted Answer

The answer of By setting ________, you can limit undesirable...

Question 15

Anything that distorts the message in any way or interferes with the communication process is called ____.

Accepted Answer

A)   timing
B)   body language
C)   noise
D)   rapport
E)   passive listeningF) B) and E)
G) A) and B)

Question 16

Successful people who are comfortable with themselves have usually reached which level of Maslow's hierarchy?

Accepted Answer

A)   Deficiency needs
B)   Physiological needs
C)   Safety needs
D)   Love/belonging needs
E)   Self-actualizationF) B) and E)
G) B) and D)

Question 17

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Accepted Answer

The answer of The unconscious attempt to reject feelings, thoughts,...

Question 18

How much personal space do people require in most social situations?

Accepted Answer

A)   1 to 2 ft.
B)   3 to 6 ft.
C)   4 to 12 ft.
D)   6 to 15 ft.
E)   10 to 20 ft.F) A) and D)
G) A) and B) C

Question 19

Interpersonal skills include ____.

Accepted Answer

A)   assertiveness
B)   warmth and friendliness
C)   touch
D)   aggressiveness
E)   passive listeningF) C) and D)
G) D) and E)

Question 20

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Accepted Answer

The answer of Patients often develop ________ mechanisms, or unconscious...

Exam 4: Interpersonal Communication

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Correct Answer
verified
homeostasis

Stating the patient's name when you greet her is giving ________.

Correct Answer
verified

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Correct Answer
verified

The "white-coat syndrome" describes a(n) ____ patient.

Correct Answer
verified

Which of the following is an example of an ineffective therapeutic communication?

Correct Answer
verified

Correct Answer
verified

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Correct Answer
verified

Justifying unacceptable behavior is the defense mechanism of ________.

Correct Answer
verified
rationalization

In which of the following examples does the medical assistant demonstrate positive communication?

Correct Answer
verified

The most effective way to assess whether you are communicating negatively is to ____.

Correct Answer
verified

Tips for reducing noise caused by stress include ____.

Correct Answer
verified

Discussing a topic the patient has no desire to discuss is called ________.

Correct Answer
verified

Giving ________ may cause the patient to strive for praise, rather than progress.

Correct Answer
verified

By setting ________, you can limit undesirable behavior.

Correct Answer
verified

Anything that distorts the message in any way or interferes with the communication process is called ____.

Correct Answer
verified

Successful people who are comfortable with themselves have usually reached which level of Maslow's hierarchy?

Correct Answer
verified

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Correct Answer
verified

How much personal space do people require in most social situations?

Correct Answer
verified
C

Interpersonal skills include ____.

Correct Answer
verified

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Correct Answer
verified

Exam 4: Interpersonal Communication

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Correct Answerverifiedhomeostasis

Stating the patient's name when you greet her is giving ________.

Correct AnswerverifiedShow Answer

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Correct AnswerverifiedShow Answer

The "white-coat syndrome" describes a(n) ____ patient.

Correct AnswerverifiedShow Answer

Which of the following is an example of an ineffective therapeutic communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Correct AnswerverifiedShow Answer

Justifying unacceptable behavior is the defense mechanism of ________.

Correct Answerverifiedrationalization

In which of the following examples does the medical assistant demonstrate positive communication?

Correct AnswerverifiedShow Answer

The most effective way to assess whether you are communicating negatively is to ____.

Correct AnswerverifiedShow Answer

Tips for reducing noise caused by stress include ____.

Correct AnswerverifiedShow Answer

Discussing a topic the patient has no desire to discuss is called ________.

Correct AnswerverifiedShow Answer

Giving ________ may cause the patient to strive for praise, rather than progress.

Correct AnswerverifiedShow Answer

By setting ________, you can limit undesirable behavior.

Correct AnswerverifiedShow Answer

Anything that distorts the message in any way or interferes with the communication process is called ____.

Correct AnswerverifiedShow Answer

Successful people who are comfortable with themselves have usually reached which level of Maslow's hierarchy?

Correct AnswerverifiedShow Answer

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Correct AnswerverifiedShow Answer

How much personal space do people require in most social situations?

Correct AnswerverifiedC

Interpersonal skills include ____.

Correct AnswerverifiedShow Answer

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Correct AnswerverifiedShow Answer

Correct Answer
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homeostasis

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rationalization

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C

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Correct Answer
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