Question 1

The ________ needs are those that must be satisfied before a person can act unselfishly.

Accepted Answer

The answer of The ________ needs are those that must...

Question 2

The most important part of communication with patients and their families is customer ________.

Accepted Answer

The answer of The most important part of communication with...

Question 3

Positive communication with coworkers can help you develop a harmonious, positive relationship with your coworkers. This relationship is also known as ____.

Accepted Answer

A)   feedback
B)   empathy
C)   personal space
D)   rapport
E)   homeostasisF) A) and C)
G) All of the above

Question 4

When communicating with a mentally or emotionally disturbed patient, the medical assistant should ____.

Accepted Answer

A)   remain calm if the patient becomes agitated or confused
B)   avoid asking the patient to repeat what he said
C)   speak in a loud voice
D)   use a quiet voice in a secluded area
E)   mirror the patient's reactions to show that you understandF) A) and B)
G) B) and E)

Question 5

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Accepted Answer

The answer of According to Maslow's hierarchy of human needs,...

Question 6

Using ________ as a communication technique gives the patient time to think.

Accepted Answer

The answer of Using ________ as a communication technique gives...

Question 7

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

Accepted Answer

A)   refuse to talk to the family member
B)   tell the family member that it is inappropriate for them to accompany the patient
C)   ask the patient if the family member should accompany him or her to the examination room
D)   insist that the family member leave the office
E)   ask the family member if he or she wants to accompany the patient to the examination roomF) A) and B)
G) A) and C)

Question 8

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Accepted Answer

A)   assertiveness
B)   passive listening
C)   an anxious feeling
D)   an open posture
E)   aggressivenessF) C) and D)
G) B) and C)

Question 9

A comment such as "And then..." is an example of offering general ________.

Accepted Answer

The answer of A comment such as "And then..." is...

Question 10

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

Accepted Answer

A)   boredom
B)   closed posture
C)   personal space
D)   active listening
E)   relaxationF) B) and E)
G) B) and D)

Question 11

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")

Accepted Answer

The answer of You are making a(n) ________ when you...

Question 12

Being firm and standing by one's principles is also known as being ________.

Accepted Answer

The answer of Being firm and standing by one's principles...

Question 13

Verbal or nonverbal evidence that the receiver got and understood the message is ____.

Accepted Answer

A)   feedback
B)   body language
C)   passive listening
D)   active listening
E)   noiseF) A) and D)
G) B) and C)

Question 14

When communicating with your direct supervisor, ____.

Accepted Answer

A)   avoid asking questions
B)   never take the initiative to offer a suggestion
C)   interrupt your supervisor each time you have a question
D)   keep your supervisor informed
E)   politely decline to perform tasks that are not in your job description, even if they are within your scope of practiceF) C) and D)
G) B) and E)

Question 15

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

Accepted Answer

The answer of Unconsciously replacing an unacceptable goal with a...

Question 16

Abraham Maslow's model of human behavior is known as the _______________ of needs.

Accepted Answer

The answer of Abraham Maslow's model of human behavior is...

Question 17

Accepting others and not being biased for or against them is called ____.

Accepted Answer

A)   empathy
B)   assertiveness
C)   listening
D)   openness
E)   respectF) C) and D)
G) B) and C)

Question 18

When these needs are not met, the person may become ill.

Accepted Answer

A)   Safety needs
B)   Belonging needs
C)   Esteem needs
D)   Physiological needs
E)   Love needsF) A) and B)
G) A) and E)

Question 19

An example of passive listening is ____.

Accepted Answer

A)   responding to a comment
B)   participating in an educational lecture
C)   intervening in an interaction between two people
D)   asking questions of the person who is speaking
E)   listening to a news program on the radioF) A) and E)
G) A) and D)

Question 20

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Accepted Answer

A)   respect
B)   openness
C)   touch
D)   sensitivity
E)   empathyF) B) and C)
G) C) and E)

Exam 4: Interpersonal Communication

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

Correct AnswerverifiedShow Answer

The ________ needs are those that must be satisfied before a person can act unselfishly.

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Correct AnswerverifiedShow Answer

Using ________ as a communication technique gives the patient time to think.

Correct AnswerverifiedShow Answer

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Correct AnswerverifiedShow Answer

When communicating with your direct supervisor, ____.

Correct AnswerverifiedShow Answer

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")

Correct AnswerverifiedShow Answer

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

Correct AnswerverifiedShow Answer

Verbal or nonverbal evidence that the receiver got and understood the message is ____.

Correct AnswerverifiedShow Answer

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Correct AnswerverifiedShow Answer

Being firm and standing by one's principles is also known as being ________.

Correct AnswerverifiedShow Answer

The most important part of communication with patients and their families is customer ________.

Correct AnswerverifiedShow Answer

Positive communication with coworkers can help you develop a harmonious, positive relationship with your coworkers. This relationship is also known as ____.

Correct AnswerverifiedShow Answer

When communicating with a mentally or emotionally disturbed patient, the medical assistant should ____.

Correct AnswerverifiedShow Answer

A comment such as "And then..." is an example of offering general ________.

Correct AnswerverifiedShow Answer

When these needs are not met, the person may become ill.

Correct AnswerverifiedShow Answer

An example of passive listening is ____.

Correct AnswerverifiedShow Answer

Abraham Maslow's model of human behavior is known as the _______________ of needs.

Correct AnswerverifiedShow Answer

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

Correct AnswerverifiedShow Answer

Accepting others and not being biased for or against them is called ____.

Correct AnswerverifiedShow Answer

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