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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

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Question 31

Multiple Choice

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In the performing stage of group development,members

A) prepare for disbandment.
B) develop close relationships.
C) test the leader's policies.
D) concentrate on solving problems and completing tasks.
E) hold back to see what will happen.

F) B) and E)
G) None of the above

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Question 32

Multiple Choice

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____________ is ordering an outcome,when a manager relies on his or her formal authority and power to resolve a conflict,but the needs of the other party are largely ignored.

A) Accommodating
B) Compromising
C) Problem solving
D) Forcing
E) Avoiding

F) A) and E)
G) C) and E)

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Question 33

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Norms are a typically explicit and are often discussed openly.

Maneka is on a team with Larson,and they are often in conflict.Maneka likes to begin her work with careful planning and she gets started immediately.Larson,on the other hand,likes trying out several ideas,and tends to be working frantically at the last minute.Their conflict most likely stems from

This question contains two parts;be sure to answer both.First,what benefits can teamwork achieve? Second,suppose the dean of your college or university asked you to assemble a team of five people (plus yourself)to examine the parking problem on campus (too many students,not enough parking spaces).Describe five people you would choose to be on your team,explaining why each is qualified to serve on the team.

_____ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail.

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.

Two or more freely interacting individuals who share norms,share goals,and have a common identity form a

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

List and explain the four main types of conflict in the workplace.

Individuals are said to be collaborating when

A moderate level of conflict can induce creativity and initiative,thereby raising performance.

In all but the worst weather,Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building.The four co-workers are an example of a(n)

The disadvantage of the ______ conflict-handling style is that it is very time-consuming.

Which of the following is a manifestation of excessive conflict in the workplace?

Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda,and should get back to the important work at hand.He is performing a ______ role.

______ is a "we feeling" that binds group members together.

During the storming stage of Tuckman's five-stage model,the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Ken,whose primary job is supervising a small production group,is not getting cooperation from all members on the cross-functional team he leads.In particular,Bethany,a senior marketing manager,seems to resist his direction and tries to influence team members to go in another direction.The source of conflict in this case may be

The majority of workplace learning is informal.