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Patients of female physicians have been found to talk more.

A) True
B) False

Correct Answer

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Primary demand refers to which of the following?


A) Demand for one product as opposed to the competing product
B) Demand for the product in the introduction stage but not the growth stage
C) Demand evidenced by the opinion leaders
D) Demand for the product class

E) C) and D)
F) B) and D)

Correct Answer

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The greatest weakness to publicity as a promotional tool is that:


A) it relies on the effectiveness of the public relations director.
B) it cannot be done too often.
C) it is the indirect payment aspect that results in less control.
D) the target market is often too diffuse.

E) A) and B)
F) All of the above

Correct Answer

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For sampling to be effective, the:


A) consumer should want to try the product.
B) product should be easily accessible.
C) trial size should not be too large.
D) product or service should be noticeably better than the competition.

E) B) and C)
F) A) and C)

Correct Answer

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Working through the channel of distribution with promotional efforts is referred to as what promotional strategy?


A) Intermediary
B) Pull
C) Push
D) Vertical

E) B) and C)
F) A) and B)

Correct Answer

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The major challenge with using humor as an emotional approach in messaging is that this emotion is often specific to the individual.

A) True
B) False

Correct Answer

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In a pull strategy, the intermediaries pull the customer to the manufacturer.

A) True
B) False

Correct Answer

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When patients post a story about the great care they received at a medical group on their own Facebook page, this might be considered earned media.

A) True
B) False

Correct Answer

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Fear appeals can backfire when:


A) the spokesperson is not scary enough.
B) the message is so extreme that it is not credible.
C) the audience does not understand the source of the threat.
D) the target audience does not believe they can escape the threat being presented.

E) B) and D)
F) None of the above

Correct Answer

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When buyers are somewhat aware of the service or product and have financial resources, advertising can be most effective.

A) True
B) False

Correct Answer

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Which of the following is not an advantage of personal selling over advertising?


A) It allows the organization to have more control over who sees its message.
B) Any misunderstanding of the message can be corrected.
C) It is the least costly form of promotion.
D) All of these are advantages.

E) A) and B)
F) All of the above

Correct Answer

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The greatest weakness of publicity as a tool of the promotional mix is the lack of control over how the message is encoded and the timing of the message.

A) True
B) False

Correct Answer

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Selective demand refers to which of the following?


A) Demand for a specific brand
B) Demand for the product class
C) Demand for a product category
D) Demand for evoked set of goods

E) All of the above
F) C) and D)

Correct Answer

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E-detailing can be defined as the asynchronous presentation of goods and services.

A) True
B) False

Correct Answer

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Moderate fear appeals have been found to be effective in inducing positive behavior change in low-involvement situations.

A) True
B) False

Correct Answer

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Owned media are all media owned by third-party, for-profit organizations.

A) True
B) False

Correct Answer

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Which of the following is not an objective for event marketing?


A) Market share
B) Image enhancement
C) Brand awareness
D) Sales

E) C) and D)
F) B) and D)

Correct Answer

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Noise in the channel of communication can be created by the sender or by the channel itself.

A) True
B) False

Correct Answer

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In the prepurchase stage, which promotional tool plays a significant role in affecting or influencing the buyer?


A) Advertising
B) Personal sales
C) Advertising and personal selling
D) All of these are correct.

E) None of the above
F) A) and D)

Correct Answer

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As media costs on television have risen dramatically, the cost per contact of advertising is far higher than personal selling.

A) True
B) False

Correct Answer

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