Question 1

All teams eventually reach the final stage of team development of performing.

Accepted Answer

A) True 
 B)False

Question 2

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

Accepted Answer

A)  Wait until all participants arrive before beginning the meeting.
B)  Give a quick recap to anyone who arrives late.
C)  Go over ground rules at the beginning of the meeting.
D)  Brent should do all of these.E) A) and B)
F) A) and C)

Question 3

Which of the following is an example of a soft skill?

Accepted Answer

A)  Being able to work well as part of a team 
B)  Knowing how to prepare financial statements 
C)  Having experience using various software packages 
D)  All of these choicesE) None of the above
F) All of the above

Question 4

Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Accepted Answer

A)  Keep his smartphone on so that he doesn't miss an important call during the meeting.
B)  Come prepared to the meeting by doing any preliminary work required.
C)  Use body language to show whether he's bored; the meeting leader will appreciate his honesty.
D)  Wait to share his views after the meeting so that the meeting can move along efficiently.E) A) and B)
F) All of the above

Question 5

Experts say that we ignore, forget, distort, or misunderstand

Accepted Answer

A)  less than 10 percent of everything we hear.
B)  25 percent of everything we hear.
C)  50 percent of everything we hear.
D)  75 percent of everything we hear.E) None of the above
F) All of the above

Question 6

A good agenda includes any premeeting preparation expected of participants.

Accepted Answer

A) True 
 B)False

Question 7

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 8

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Accepted Answer

A)  Majority 
B)  Consensus 
C)  Authority rule with discussion 
D)  AveragingE) C) and D)
F) A) and D)

Question 9

Most of us listen at about 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following sends the least positive nonverbal message?

Accepted Answer

A)  An employee wears clothing that covers her tattoos to work.
B)  A job candidate arrives for an interview dressed in a conservative charcoal gray business suit.
C)  An employee sends her colleagues an e-mail message that contains several misspellings and grammatical errors.
D)  A job candidate uses a high-quality printer to make copies of her résumé and cover letter.E) A) and B)
F) A) and C)

Question 11

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?

Accepted Answer

A)  Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like.
B)  Tune out what the customer is saying if you already know the answer..
C)  Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
D)  Because listening is automatic, divide your attention among two or more tasks to be more productive.E) None of the above
F) All of the above

Question 12

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?

Accepted Answer

A)  Don't maintain direct eye contact because doing so may distract the speaker.
B)  Interrupt whenever she has an opinion on the topic to share with her speaker.
C)  Rephrase and summarize the speaker's message in her own words.
D)  Avoid asking any questions because doing so may distract the speaker.E) None of the above
F) C) and D)

Question 13

Which of the following statements about meeting agendas is most accurate?

Accepted Answer

A)  An agenda of meeting topics should be distributed at least ten days before the meeting.
B)  An agenda should include as many items as necessary to accomplish your purpose.
C)  An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented.
D)  An agenda should include any premeeting preparation expected of participants.E) C) and D)
F) A) and B)

Question 14

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Accepted Answer

The answer of Many organizations are creating ____________________ teams, which...

Question 15

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.

Accepted Answer

A) True 
 B)False

Question 16

Eye contact has the same in meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 17

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?

Accepted Answer

A)  Give just one summary at the end to avoid wasting time.
B)  Avoid asking specific questions of specific people as this might intimidate them.
C)  Leave time before or after the scheduled virtual meeting for small talk.
D)  Nasim should do all of these.E) A) and D)
F) None of the above

Question 18

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Accepted Answer

A) True 
 B)False

Question 19

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Norming 
D)  PerformingE) All of the above
F) C) and D)

Question 20

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

Accepted Answer

A) True 
 B)False

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Which of the following is an example of a soft skill?

Correct AnswerverifiedShow Answer

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?

Correct AnswerverifiedShow Answer

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?

Correct AnswerverifiedShow Answer

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Correct AnswerverifiedShow Answer

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Correct AnswerverifiedShow Answer

Which of the following statements about meeting agendas is most accurate?

Correct AnswerverifiedShow Answer

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

Most of us listen at about 75 percent efficiency.

Correct AnswerverifiedShow Answer

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

Correct AnswerverifiedShow Answer

Experts say that we ignore, forget, distort, or misunderstand

Correct AnswerverifiedShow Answer

A good agenda includes any premeeting preparation expected of participants.

Correct AnswerverifiedShow Answer

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Correct AnswerverifiedShow Answer

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Correct AnswerverifiedShow Answer

Eye contact has the same in meaning in all cultures.

Correct AnswerverifiedShow Answer

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.

Correct AnswerverifiedShow Answer

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

Correct AnswerverifiedShow Answer

Which of the following sends the least positive nonverbal message?

Correct AnswerverifiedShow Answer

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Correct AnswerverifiedShow Answer

Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Correct AnswerverifiedShow Answer

All teams eventually reach the final stage of team development of performing.

Correct AnswerverifiedShow Answer

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