Question 1

Value-chain analysis can only be applied to manufacturing operations.

Accepted Answer

A) True 
 B)False

Question 2

________ ratios reflect whether a firm is efficiently using its resources,

Accepted Answer

A)  Turnover
B)  Leverage
C)  Liquidity.
D)  ProfitabilityE) A) and B)
F) B) and D)

Question 3

German truck and trailer manufacturer,Schmitz Cargobull,mainly serves customers that are operators of truck or trailer fleets.What sets the company apart is its expertise in telematics (the integrated application of telecommunications data) to monitor the current state of any Schmitz Cargobull-produced trailer.This is an example of using ________ to enhance customer value and increase ________ position.

Accepted Answer

A)  sales;competitive
B)  operations;marketing
C)  information technology;competitive
D)  human resources;marketingE) A) and B)
F) B) and D)

Question 4

The customer perspective of the balanced scorecard answers which of the following questions?

Accepted Answer

A)  How do customers see us?
B)  What must we excel at?
C)  How do we look to shareholders?
D)  Can we continue to improve and create value?E) All of the above
F) A) and B)

Question 5

To be considered strategic resources that contribute competitive advantage,they must have several characteristics.Which of the following is not one of these?

Accepted Answer

A)  rare
B)  valuable
C)  inexpensive to imitate
D)  costly to substituteE) C) and D)
F) All of the above

Question 6

In making the decision to enter the pharmaceutical industry,a company would not need to consider which of the following?

Accepted Answer

A)  historical comparisons
B)  comparisons with industry norms
C)  comparisons with key competitors
D)  comparisons with non-competitorsE) A) and C)
F) All of the above

Question 7

In terms of value-chain analysis,a telephone operating company would find that negotiating and maintaining ongoing relations with regulatory bodies are important activities for achieving

Accepted Answer

A)  inbound logistics.
B)  customer awareness.
C)  competitive advantage.
D)  better employees.E) B) and D)
F) B) and C)

Question 8

The financial perspective of the balanced scorecard answers which of the following questions?

Accepted Answer

A)  How do customers see us?
B)  What must we excel at?
C)  How do we look to shareholders?
D)  Can we continue to improve and create value?E) None of the above
F) A) and B)

Question 9

General administration is sometimes viewed as only ________,but it can be a powerful source of competitive advantage.

Accepted Answer

A)  income
B)  value
C)  overhead
D)  unimportantE) A) and D)
F) A) and C)

Question 10

________ are the competencies or skills that a firm employs to transform inputs into outputs.

Accepted Answer

A)  Tangible resources
B)  Reputational resources
C)  Organizational capabilities
D)  Intangible resourcesE) C) and D)
F) None of the above

Question 11

Human resources and reputation resources are examples of intangible resources.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following lists consists of support activities?

Accepted Answer

A)  human resource management,technology development,customer service,and procurement
B)  human resource management,customer service,marketing and sales,and operations
C)  customer service,information systems,technology development,and procurement
D)  human resource management,technology development,procurement,and general administrationE) B) and D)
F) A) and B) D

Question 13

Coca-Cola has developed data analytic technologies to produce orange juice that meets the taste demands of a global customer base.This is an example of using which value chain support activity?

Accepted Answer

A)  marketing and sales
B)  technology development
C)  human resource management
D)  procurementE) A) and C)
F) B) and C)

Question 14

Chipolte is a fast-food,Mexican cuisine restaurant that bases its value-creating activities on streamlined operations.Discuss this value-chain primary activity and how Chipolte uses it to its advantage.Refer to Strategy Spotlight 3.1 for details.

Accepted Answer

Chipolte achieves remarkable increases in productivity by what the company calls "the four pillars of great throughput." These are: Expediters,Linebackers,Mise en place,and Aces in their places.Although sales for the firm dropped in late 2015 in response to food safety concerns,its long-term performance has been very impressive.From its founding in 1993,Chipotle has grown to be the largest Mexican quick-service restaurant chain in the world.

Question 15

Making comparisons between a firm and its most direct rivals is useful because firms within the same strategic industry group have ________ strategies.

Accepted Answer

A)  different
B)  the same
C)  similar
D)  relativeE) B) and D)
F) B) and C) C

Question 16

Which of the following groups generally is charged with creating value through the process of organizing,coordinating,and leveraging employees as well as other forms of capital such as plant,equipment,and financial capital?

Accepted Answer

A)  unions
B)  boards of directors
C)  managers
D)  stakeholdersE) A) and D)
F) All of the above

Question 17

Historical comparisons provide information to managers about changes in the competitive position of a firm.Historical comparisons often are misleading

Accepted Answer

A)  if the overall strategy of the firm is the same.
B)  if the firm shows constant growth.
C)  in periods of recession or economic boom.
D)  if the firm's stock is publicly traded.E) A) and D)
F) B) and C)

Question 18

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Accepted Answer

A) True 
 B)False

Question 19

In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils?

Accepted Answer

A)  giving customers the opportunity to tarnish the company brand
B)  asking for consumer input when demand is highly uncertain
C)  eroding a low-cost competitive advantage of the firm
D)  repeatedly getting feedback from the same customerE) B) and C)
F) A) and C)

Question 20

Which of the following would be most difficult to assess?

Accepted Answer

A)  the liquidity position of a firm
B)  market share growth
C)  the legitimacy and reputation of a firm
D)  the efficiency with which a firm utilizes its assetsE) A) and B)
F) B) and C)

Exam 3: Assessing the Internal Environment of the Firm

Value-chain analysis can only be applied to manufacturing operations.

Correct Answer
verified

________ ratios reflect whether a firm is efficiently using its resources,

Correct Answer
verified

Correct Answer
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The customer perspective of the balanced scorecard answers which of the following questions?

Correct Answer
verified

To be considered strategic resources that contribute competitive advantage,they must have several characteristics.Which of the following is not one of these?

Correct Answer
verified

In making the decision to enter the pharmaceutical industry,a company would not need to consider which of the following?

Correct Answer
verified

In terms of value-chain analysis,a telephone operating company would find that negotiating and maintaining ongoing relations with regulatory bodies are important activities for achieving

Correct Answer
verified

The financial perspective of the balanced scorecard answers which of the following questions?

Correct Answer
verified

General administration is sometimes viewed as only ________,but it can be a powerful source of competitive advantage.

Correct Answer
verified

________ are the competencies or skills that a firm employs to transform inputs into outputs.

Correct Answer
verified

Human resources and reputation resources are examples of intangible resources.

Correct Answer
verified

Which of the following lists consists of support activities?

Correct Answer
verified
D

Coca-Cola has developed data analytic technologies to produce orange juice that meets the taste demands of a global customer base.This is an example of using which value chain support activity?

Correct Answer
verified

Chipolte is a fast-food,Mexican cuisine restaurant that bases its value-creating activities on streamlined operations.Discuss this value-chain primary activity and how Chipolte uses it to its advantage.Refer to Strategy Spotlight 3.1 for details.

Making comparisons between a firm and its most direct rivals is useful because firms within the same strategic industry group have ________ strategies.

Correct Answer
verified
C

Which of the following groups generally is charged with creating value through the process of organizing,coordinating,and leveraging employees as well as other forms of capital such as plant,equipment,and financial capital?

Correct Answer
verified

Historical comparisons provide information to managers about changes in the competitive position of a firm.Historical comparisons often are misleading

Correct Answer
verified

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Correct Answer
verified

In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils?

Correct Answer
verified

Which of the following would be most difficult to assess?

Correct Answer
verified

Exam 3: Assessing the Internal Environment of the Firm

Value-chain analysis can only be applied to manufacturing operations.

Correct AnswerverifiedShow Answer

________ ratios reflect whether a firm is efficiently using its resources,

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The customer perspective of the balanced scorecard answers which of the following questions?

Correct AnswerverifiedShow Answer

To be considered strategic resources that contribute competitive advantage,they must have several characteristics.Which of the following is not one of these?

Correct AnswerverifiedShow Answer

In making the decision to enter the pharmaceutical industry,a company would not need to consider which of the following?

Correct AnswerverifiedShow Answer

In terms of value-chain analysis,a telephone operating company would find that negotiating and maintaining ongoing relations with regulatory bodies are important activities for achieving

Correct AnswerverifiedShow Answer

The financial perspective of the balanced scorecard answers which of the following questions?

Correct AnswerverifiedShow Answer

General administration is sometimes viewed as only ________,but it can be a powerful source of competitive advantage.

Correct AnswerverifiedShow Answer

________ are the competencies or skills that a firm employs to transform inputs into outputs.

Correct AnswerverifiedShow Answer

Human resources and reputation resources are examples of intangible resources.

Correct AnswerverifiedShow Answer

Which of the following lists consists of support activities?

Correct AnswerverifiedD

Coca-Cola has developed data analytic technologies to produce orange juice that meets the taste demands of a global customer base.This is an example of using which value chain support activity?

Correct AnswerverifiedShow Answer

Chipolte is a fast-food,Mexican cuisine restaurant that bases its value-creating activities on streamlined operations.Discuss this value-chain primary activity and how Chipolte uses it to its advantage.Refer to Strategy Spotlight 3.1 for details.

Making comparisons between a firm and its most direct rivals is useful because firms within the same strategic industry group have ________ strategies.

Correct AnswerverifiedC

Which of the following groups generally is charged with creating value through the process of organizing,coordinating,and leveraging employees as well as other forms of capital such as plant,equipment,and financial capital?

Correct AnswerverifiedShow Answer

Historical comparisons provide information to managers about changes in the competitive position of a firm.Historical comparisons often are misleading

Correct AnswerverifiedShow Answer

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Correct AnswerverifiedShow Answer

In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils?

Correct AnswerverifiedShow Answer

Which of the following would be most difficult to assess?

Correct AnswerverifiedShow Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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D

Correct Answer
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C

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