Question 1

________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

Accepted Answer

A)  Services
B)  Inbound logistics
C)  Outbound logistics
D)  OperationsE) B) and D)
F) B) and C)

Question 2

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Accepted Answer

A)  financial analysis and the reputation of a firm.
B)  intangible resources and operational measures.
C)  financial analysis and stakeholder perspectives.
D)  short-term perspectives and strategic positioning.E) All of the above
F) A) and D)

Question 3

For a firm such as Nordstrom that has no manufacturing operations,value is added by developing expertise in the procurement of finished goods and by displaying them in its stores in a way that enhances sales.In the value chain,procurement activities become the primary activity.This begins with ________ and ends with ________.

Accepted Answer

A)  purchasing goods;operating stores
B)  managing and distributing inventory;marketing and selling
C)  partnering with vendors;marketing and selling
D)  partnering with vendors;operating storesE) A) and C)
F) C) and D)

Question 4

A resource is valuable and rare but neither difficult to imitate nor without substitutes.This should enable the firm to attain

Accepted Answer

A)  no competitive advantage.
B)  a temporary competitive advantage.
C)  competitive parity.
D)  a sustainable competitive advantage.E) A) and C)
F) B) and C)

Question 5

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Accepted Answer

A)  psychographic uniqueness,path dependency,causal ambiguity,and substitutability.
B)  physical uniqueness,path dependency,causal ambiguity,and social complexity.
C)  rarity,path dependency,causal ambiguity,and social substitutability.
D)  geographic uniqueness,cause dependency,social ambiguity,and path complexity.E) A) and B)
F) A) and C)

Question 6

Which of the following examples demonstrates how successful organizations manage their primary activities?

Accepted Answer

A)  Motorola has revised its compensation system to reward employees who learn a variety of skills.
B)  Wal-Mart implemented a sophisticated information system that resulted in reduced inventory carrying costs and shortened customer response times.
C)  National Steel improved its efficiency by reducing the number of job classifications.
D)  JIT inventory systems are vital to Toyota committing to fulfill new car orders within five days.E) All of the above
F) A) and B)

Question 7

The root of the 3M innovation process is complex,hard to understand,and difficult to imitate.This is a competitive advantage based on

Accepted Answer

A)  path dependency.
B)  social complexity.
C)  casual ambiguity.
D)  availability.E) A) and B)
F) All of the above

Question 8

A marketing department that promises delivery faster than the ability of the production department to produce is an example of a lack of understanding of the

Accepted Answer

A)  interrelationships among value-creating activities within a firm.
B)  organizational culture and leadership.
C)  need to maintain the reputation of the company.
D)  synergy of the business units.E) A) and B)
F) A) and C)

Question 9

Which of these categories of financial ratios is used to measure the ability of a firm to meet its short-term financial obligations?

Accepted Answer

A)  liquidity ratios
B)  profitability ratios
C)  activity ratios
D)  leverage ratiosE) B) and C)
F) A) and D)

Question 10

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of ________ financial leverage.

Accepted Answer

A)  short-term
B)  long-term
C)  relative
D)  comparableE) B) and C)
F) C) and D)

Question 11

The Germany truck and trailer manufacturer,Schmitz Cargobull,mainly serves customers who are operators of truck or trailer fleets.What sets the company apart is its expertise in telematics (the integrated application of telecommunications data) to monitor the current state of any Schmitz Cargobull-produced trailer.What type of a value-chain support activity is this?

Accepted Answer

A)  service
B)  technology development
C)  human resource management
D)  general administrationE) A) and D)
F) B) and C)

Question 12

When Nordstrom,the Seattle-based department store chain,aids customers with after-sales support,it exemplifies which primary value-chain activity?

Accepted Answer

A)  operations
B)  outbound logistics
C)  inbound logistics
D)  serviceE) C) and D)
F) B) and C)

Question 13

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports

Accepted Answer

A)  only individual primary activities.
B)  mostly support activities but does have some impact on primary activities.
C)  only individual support activities.
D)  both individual primary and support activities and the entire value chain.E) All of the above
F) B) and C)

Question 14

A firm's financial position should not be analyzed in isolation.Important reference points are needed.Discuss how historical comparisons,comparisons with industry norms,and comparisons with key competitors can be used to make financial analysis more meaningful.

Accepted Answer

The financial position of a firm should ...

Question 15

Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010.This competitive advantage is known as

Accepted Answer

A)  causal ambiguity.
B)  product rarity.
C)  service validity.
D)  substitutability.E) A) and B)
F) None of the above

Question 16

Inbound logistics include which of the following?

Accepted Answer

A)  machining and packaging
B)  repair and parts supply
C)  promotion and packaging
D)  warehousing and inventory controlE) C) and D)
F) A) and D)

Question 17

In a telephone operating company,negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage.What type of value-chain support activity is this?

Accepted Answer

A)  service
B)  technology development
C)  human resource management
D)  general administrationE) A) and B)
F) A) and C)

Question 18

A travel agent adds value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.In terms of the value-chain analysis,this is an example of a ________ organization.

Accepted Answer

A)  retail
B)  service
C)  manufacturing
D)  travelE) C) and D)
F) A) and B)

Question 19

The three key types of resources that are central to the resource-based view of the firm are

Accepted Answer

A)  tangible resources,intangible resources,and organizational structure.
B)  culture,tangible resources,intangible resources.
C)  tangible resources,intangible resources,and organizational capabilities.
D)  tangible resources,intangible resources,and top management.E) B) and C)
F) A) and D)

Question 20

Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports.The ________ are the inputs,accounting is the operation that adds value,and ________ are the outputs.

Accepted Answer

A)  transaction records;financial statements
B)  financial statements;transaction records
C)  employee records;transaction records
D)  health records;transaction statementsE) A) and B)
F) None of the above

Exam 3: Assessing the Internal Environment of the Firm

Inbound logistics include which of the following?

Correct Answer
verified

A marketing department that promises delivery faster than the ability of the production department to produce is an example of a lack of understanding of the

Correct Answer
verified

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Correct Answer
verified

The three key types of resources that are central to the resource-based view of the firm are

Correct Answer
verified

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of ________ financial leverage.

Correct Answer
verified

A resource is valuable and rare but neither difficult to imitate nor without substitutes.This should enable the firm to attain

Correct Answer
verified

In a telephone operating company,negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage.What type of value-chain support activity is this?

Correct Answer
verified

Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010.This competitive advantage is known as

Correct Answer
verified

A firm's financial position should not be analyzed in isolation.Important reference points are needed.Discuss how historical comparisons,comparisons with industry norms,and comparisons with key competitors can be used to make financial analysis more meaningful.

Correct Answer
verified
The financial position of a firm should ...
View Answer

________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

Correct Answer
verified

Which of these categories of financial ratios is used to measure the ability of a firm to meet its short-term financial obligations?

Correct Answer
verified

Correct Answer
verified

Which of the following examples demonstrates how successful organizations manage their primary activities?

Correct Answer
verified

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Correct Answer
verified

When Nordstrom,the Seattle-based department store chain,aids customers with after-sales support,it exemplifies which primary value-chain activity?

Correct Answer
verified

Correct Answer
verified

The root of the 3M innovation process is complex,hard to understand,and difficult to imitate.This is a competitive advantage based on

Correct Answer
verified

Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports.The are the inputs,accounting is the operation that adds value,and are the outputs.

Correct Answer
verified

A travel agent adds value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.In terms of the value-chain analysis,this is an example of a ________ organization.

Correct Answer
verified

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports

Correct Answer
verified

Exam 3: Assessing the Internal Environment of the Firm

Inbound logistics include which of the following?

Correct AnswerverifiedShow Answer

A marketing department that promises delivery faster than the ability of the production department to produce is an example of a lack of understanding of the

Correct AnswerverifiedShow Answer

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

Correct AnswerverifiedShow Answer

The three key types of resources that are central to the resource-based view of the firm are

Correct AnswerverifiedShow Answer

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of ________ financial leverage.

Correct AnswerverifiedShow Answer

A resource is valuable and rare but neither difficult to imitate nor without substitutes.This should enable the firm to attain

Correct AnswerverifiedShow Answer

In a telephone operating company,negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage.What type of value-chain support activity is this?

Correct AnswerverifiedShow Answer

Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010.This competitive advantage is known as

Correct AnswerverifiedShow Answer

A firm's financial position should not be analyzed in isolation.Important reference points are needed.Discuss how historical comparisons,comparisons with industry norms,and comparisons with key competitors can be used to make financial analysis more meaningful.

Correct AnswerverifiedThe financial position of a firm should ...View AnswerShow Answer

________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

Correct AnswerverifiedShow Answer

Which of these categories of financial ratios is used to measure the ability of a firm to meet its short-term financial obligations?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following examples demonstrates how successful organizations manage their primary activities?

Correct AnswerverifiedShow Answer

A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

Correct AnswerverifiedShow Answer

When Nordstrom,the Seattle-based department store chain,aids customers with after-sales support,it exemplifies which primary value-chain activity?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The root of the 3M innovation process is complex,hard to understand,and difficult to imitate.This is a competitive advantage based on

Correct AnswerverifiedShow Answer

Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports.The ________ are the inputs,accounting is the operation that adds value,and ________ are the outputs.

Correct AnswerverifiedShow Answer

A travel agent adds value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.In terms of the value-chain analysis,this is an example of a ________ organization.

Correct AnswerverifiedShow Answer

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The financial position of a firm should ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports.The are the inputs,accounting is the operation that adds value,and are the outputs.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified