Question 1

What mistake did McKing make in approaching the introduction of pizza?

Accepted Answer

McKing failed to consider operations issues when designing the product.Specifically,it did not ensure that product delivery (the drive-through service)was feasible for the new pizza product.

Question 2

For most organizations,the ultimate objective is for produced outputs to be

Accepted Answer

A)  easy to develop.
B)  tangible,hard goods.
C)  inexpensive.
D)  worth more than the costs of input.
E)  equal to the costs of input.F) A) and C)
G) A) and D)

Question 3

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

Accepted Answer

A)  Fixed position
B)  Horizontal position
C)  Process
D)  Geographical
E)  Customer basedF) A) and B)
G) A) and C)

Question 4

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Accepted Answer

A)  outputs
B)  inputs
C)  products
D)  services
E)  intangiblesF) B) and C)
G) A) and C)

Question 5

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of facility layout is called

Accepted Answer

A)  fixed-position.
B)  product.
C)  line.
D)  central control.
E)  assembly line.F) All of the above
G) C) and D)

Question 6

The transformation process is

Accepted Answer

A)  the development and administration of activities that transform resources into goods,services,and ideas.
B)  the conversion of human,financial,and physical resources into goods,services,and ideas.
C)  labor,materials,energy,and money.
D)  goods and services.
E)  the development,promotion,pricing,and distribution of products.F) C) and D)
G) D) and E)

Question 7

Operations management has the primary responsibility for

Accepted Answer

A)  determining customer wants and needs.
B)  conducting research on goods/service feasibility.
C)  creating products that satisfy customers.
D)  developing an appropriate distribution system.
E)  deciding what promotional activities will be best.F) D) and E)
G) B) and C)

Question 8

Transformation processes occur

Accepted Answer

A)  only in manufacturing organizations.
B)  only in marketing departments.
C)  in all organizations.
D)  only in service providers.
E)  only in industrial plants.F) A) and D)
G) A) and C)

Question 9

What is sustainability and how does it impact manufacturing?

Accepted Answer

Sustainability deals with reducing the c...

Question 10

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Accepted Answer

A)  processes.
B)  outputs.
C)  inventory.
D)  inputs.
E)  maintenance costs.F) B) and D)
G) A) and B) D

Question 11

If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay,the company will likely rely on

Accepted Answer

A)  the economy.
B)  marketing research.
C)  the competition.
D)  the past.
E)  intuition.F) A) and E)
G) B) and C) B

Question 12

Operations managers have little concern for supply-chain management activities.

Accepted Answer

A) True 
 B)False

Question 13

Inspection reveals whether a product meets quality standards.

Accepted Answer

A) True 
 B)False

Question 14

What considerations must managers make after materials have been procured and their use has been determined?

Accepted Answer

Managers must consider routing and sched...

Question 15

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

Accepted Answer

A)  The marketing concept
B)  Total quality manufacturing
C)  ISO 9000
D)  Statistical process control
E)  Total quality managementF) A) and D)
G) A) and E)

Question 16

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Accepted Answer

A)  resource management.
B)  supply chain management.
C)  engineering.
D)  finance.
E)  strategic planning.F) B) and D)
G) A) and D)

Question 17

How do operations for manufacturers and service providers differ?

Accepted Answer

Operations for manufacturers and service...

Question 18

The term standardization means

Accepted Answer

A)  ensuring that every product has the same quality.
B)  that similar products,manufactured by different companies,all operate in the same manner.
C)  making identical,interchangeable components or products.
D)  making the exact product the customer wants.
E)  all of the above.F) C) and D)
G) B) and E)

Question 19

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 20

Determining how many items are to be inspected is called

Accepted Answer

A)  efficiency.
B)  sampling.
C)  appraisal.
D)  effectiveness.
E)  specifications.F) B) and E)
G) D) and E)

Exam 8: Managing Service and Manufacturing Operations

What mistake did McKing make in approaching the introduction of pizza?

Correct AnswerverifiedMcKing failed to consider operations issues when designing the product.Specifically,it did not ensure that product delivery (the drive-through service)was feasible for the new pizza product.

For most organizations,the ultimate objective is for produced outputs to be

Correct AnswerverifiedShow Answer

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

Correct AnswerverifiedShow Answer

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Correct AnswerverifiedShow Answer

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of facility layout is called

Correct AnswerverifiedShow Answer

The transformation process is

Correct AnswerverifiedShow Answer

Operations management has the primary responsibility for

Correct AnswerverifiedShow Answer

Transformation processes occur

Correct AnswerverifiedShow Answer

What is sustainability and how does it impact manufacturing?

Correct AnswerverifiedSustainability deals with reducing the c...View AnswerShow Answer

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Correct AnswerverifiedD

If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay,the company will likely rely on

Correct AnswerverifiedB

Operations managers have little concern for supply-chain management activities.

Correct AnswerverifiedShow Answer

Inspection reveals whether a product meets quality standards.

Correct AnswerverifiedShow Answer

What considerations must managers make after materials have been procured and their use has been determined?

Correct AnswerverifiedManagers must consider routing and sched...View AnswerShow Answer

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

Correct AnswerverifiedShow Answer

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Correct AnswerverifiedShow Answer

How do operations for manufacturers and service providers differ?

Correct AnswerverifiedOperations for manufacturers and service...View AnswerShow Answer

The term standardization means

Correct AnswerverifiedShow Answer

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Correct AnswerverifiedShow Answer

Determining how many items are to be inspected is called

Correct AnswerverifiedShow Answer

Correct Answer
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McKing failed to consider operations issues when designing the product.Specifically,it did not ensure that product delivery (the drive-through service)was feasible for the new pizza product.

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Sustainability deals with reducing the c...
View Answer

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D

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B

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Managers must consider routing and sched...
View Answer

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Operations for manufacturers and service...
View Answer

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