Question 1

A coping strategy in which you avoid or ignore stressors is called:

Accepted Answer

A)   Escape
B)   Symptom management
C)   Primary
D)   Secondary
E)   Outcome controlF) B) and D)
G) None of the above

Question 2

Social and political pressures can cause organizations to need to change. Discuss some of these pressures that are affecting many organizations today, and explain how organizations can be ready for them.

Accepted Answer

Social and political pressures are creat...

Question 3

Which of the following is not a characteristic of a change agent that would cause resistance to change?

Accepted Answer

A)   Transformational leadership style
B)   Poor timing
C)   Lack of tact
D)   Disruption of cultural traditions
E)   Failure to legitimize changeF) A) and B)
G) A) and C)

Question 4

_________ is a stress-reduction technique that is inexpensive and easy to use.

Accepted Answer

A)   Muscle relaxation
B)   Meditation
C)   Cognitive restructuring
D)   Holistic wellness
E)   BiofeedbackF) A) and B)
G) A) and C)

Question 5

A(n)  ________ is useful in developing a strategic plan.

Accepted Answer

A)   Competing values analysis
B)   SWOT analysis
C)   Systems analysis
D)   Force field analysis
E)   Organization development analysisF) A) and B)
G) D) and E)

Question 6

The OD process works in similar ways to a medical diagnosis of a sick patient in that it goes through the phases of diagnosis, intervention, evaluation, and feedback.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an example of an internal force for change?

Accepted Answer

A)   Employee dissatisfaction
B)   Change of CEO
C)   High absenteeism
D)   Excessive conflict between managers and the board of directors
E)   Negative feedback from customersF) C) and D)
G) A) and D)

Question 8

The common types of change differ in the degree to which they are:

Accepted Answer

A)   Complex
B)   Costly
C)   Uncertain
D)   Likely to engender resistance
E)   All of the aboveF) B) and C)
G) All of the above

Question 9

A(n)  _____ is a compelling future state for an organization.

Accepted Answer

A)   Strategic plan
B)   Vision
C)   Mission statement
D)   SWOT analysis
E)   Organizational structureF) A) and D)
G) B) and E)

Question 10

John Kotter attributes the blame for the failure of most organizational change to poor planning.

Accepted Answer

A) True 
 B)False

Question 11

Perceptions of how able you are to deal or cope with a given demand are called:

Accepted Answer

A)   Coping strategies
B)   Primary appraisals
C)   Secondary appraisals
D)   Tertiary appraisals
E)   Escape strategiesF) A) and B)
G) C) and D)

Question 12

The last step of Lewin's model of change is:

Accepted Answer

A)   Changing
B)   Refreezing
C)   Motivation
D)   Resistance
E)   UnfreezingF) None of the above
G) B) and D)

Question 13

One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement.

Accepted Answer

A) True 
 B)False

Question 14

Innovative change is introducing a practice new to the industry, and involves the highest potential for resistance to change.

Accepted Answer

A) True 
 B)False

Question 15

Organizational structure is one of the social factors that may be a target of change.

Accepted Answer

A) True 
 B)False

Question 16

People are more likely to resist change when the change agent adopts a transformational leadership style.

Accepted Answer

A) True 
 B)False

Question 17

_________ imply nothing about change; _________ outline how organizations will get to the desired state.

Accepted Answer

A)   Missions; visions
B)   Visions; strategic plans
C)   Strategic plans; SWOT analyses
D)   SWOT analyses; visions
E)   Visions; missionsF) B) and C)
G) All of the above

Question 18

To effectively manage change, managers should provide only the necessary information to employees about the change.

Accepted Answer

A) True 
 B)False

Question 19

The focus of the unfreezing stage of Lewin's change model is:

Accepted Answer

A)   Reinforcement
B)   Resistance
C)   Motivation
D)   Providing new information, models, processes, procedures, equipment, technology, or ways of getting the job done
E)   Integration of the new behavior or attitudeF) A) and C)
G) B) and C)

Question 20

Perceptions of whether a stressor is irrelevant, positive, or negative are called:

Accepted Answer

A)   Coping strategies
B)   Primary appraisals
C)   Secondary appraisals
D)   Tertiary appraisals
E)   Escape strategiesF) B) and D)
G) C) and D)

Exam 16: Managing Change and Stress

Perceptions of whether a stressor is irrelevant, positive, or negative are called:

Correct AnswerverifiedShow Answer

John Kotter attributes the blame for the failure of most organizational change to poor planning.

Correct AnswerverifiedShow Answer

Organizational structure is one of the social factors that may be a target of change.

Correct AnswerverifiedShow Answer

To effectively manage change, managers should provide only the necessary information to employees about the change.

Correct AnswerverifiedShow Answer

_________ is a stress-reduction technique that is inexpensive and easy to use.

Correct AnswerverifiedShow Answer

The common types of change differ in the degree to which they are:

Correct AnswerverifiedShow Answer

One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement.

Correct AnswerverifiedShow Answer

The last step of Lewin's model of change is:

Correct AnswerverifiedShow Answer

_________ imply nothing about change; _________ outline how organizations will get to the desired state.

Correct AnswerverifiedShow Answer

Which of the following is not an example of an internal force for change?

Correct AnswerverifiedShow Answer

A(n) _____ is a compelling future state for an organization.

Correct AnswerverifiedShow Answer

Perceptions of how able you are to deal or cope with a given demand are called:

Correct AnswerverifiedShow Answer

A coping strategy in which you avoid or ignore stressors is called:

Correct AnswerverifiedShow Answer

The OD process works in similar ways to a medical diagnosis of a sick patient in that it goes through the phases of diagnosis, intervention, evaluation, and feedback.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of a change agent that would cause resistance to change?

Correct AnswerverifiedShow Answer

Social and political pressures can cause organizations to need to change. Discuss some of these pressures that are affecting many organizations today, and explain how organizations can be ready for them.

Correct AnswerverifiedSocial and political pressures are creat...View AnswerShow Answer

Innovative change is introducing a practice new to the industry, and involves the highest potential for resistance to change.

Correct AnswerverifiedShow Answer

People are more likely to resist change when the change agent adopts a transformational leadership style.

Correct AnswerverifiedShow Answer

The focus of the unfreezing stage of Lewin's change model is:

Correct AnswerverifiedShow Answer

A(n) ________ is useful in developing a strategic plan.

Correct AnswerverifiedShow Answer

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_ imply nothing about change; _ outline how organizations will get to the desired state.

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Social and political pressures are creat...
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