Question 1

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Accepted Answer

A) True 
 B)False

Question 2

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

Accepted Answer

A) True 
 B)False

Question 3

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

Accepted Answer

A) True 
 B)False

Question 4

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

Accepted Answer

A)   Active
B)   Involved
C)   Passive
D)   Detached
E)   MotivatedF) A) and D)
G) A) and C)

Question 5

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

Accepted Answer

A)   Decoding
B)   Feedback
C)   Noise
D)   Encoding
E)   MiscommunicationF) B) and C)
G) C) and D)

Question 6

To be an effective listener, a person should try not to show nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 7

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Accepted Answer

A) True 
 B)False

Question 8

The richest form of communication is:

Accepted Answer

A)   E-mail
B)   Twitter
C)   Phone conversations
D)   Face-to-face exchanges
E)   NewslettersF) None of the above
G) A) and C)

Question 9

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

Accepted Answer

A)   Frame your story
B)   Plan your delivery
C)   Plan your multimedia
D)   Develop your stage presence
E)   Put it togetherF) A) and B)
G) B) and D)

Question 10

The process of translating thoughts into a code or language that can be understood by others is known as:

Accepted Answer

A)   Choosing a medium
B)   Analyzing media richness
C)   Decoding
D)   Encoding
E)   Giving feedbackF) C) and E)
G) A) and B)

Question 11

The age group that is most likely to utilize social media is:

Accepted Answer

A)   13-18
B)   19-29
C)   30-49
D)   50-64
E)   65+F) C) and E)
G) A) and B)

Question 12

___________ involves the capacity of a given communication medium to convey information and promote understanding.

Accepted Answer

A)   Media richness
B)   Media noise
C)   Media expense
D)   Media exposure
E)   Media competenceF) B) and C)
G) A) and E)

Question 13

Evaluate the pros and cons of an employer blocking certain social media sites for its workforce.

Accepted Answer

Related to productivity, it is True that...

Question 14

Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.

Accepted Answer

A)   Frame your story
B)   Plan your delivery
C)   Plan your multimedia
D)   Develop your stage presence
E)   Put it togetherF) A) and E)
G) B) and C)

Question 15

All communication involves a sender, message, and receiver.

Accepted Answer

A) True 
 B)False

Question 16

__________ occurs when receivers receive a message.

Accepted Answer

A)   Feedback
B)   Encoding
C)   Decoding
D)   Understanding
E)   NoiseF) C) and E)
G) D) and E)

Question 17

What is nonverbal communication? Why is this important in understanding effective communication?

Accepted Answer

Nonverbal communication is any message s...

Question 18

If a person wants to be an effective listener, he or she should:

Accepted Answer

A)   Keep thinking about what he or she was thinking about before the meeting
B)   Try to talk about 50 percent of the time
C)   Be silent
D)   Be careful not to send nonverbal cues
E)   Actively try to help the sender convey his or her messageF) A) and B)
G) A) and C)

Question 19

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:

Accepted Answer

A)   Becoming an active listener
B)   Becoming defensive
C)   Correcting his problems immediately
D)   Increasing the effort he puts into his work
E)   Experiencing increased job satisfactionF) A) and B)
G) C) and D)

Question 20

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Accepted Answer

A)   10%
B)   20%
C)   30%
D)   50%
E)   65% to 95%F) B) and C)
G) B) and D)

Exam 9: Communication in the Digital Age

Evaluate the pros and cons of an employer blocking certain social media sites for its workforce.

Correct AnswerverifiedRelated to productivity, it is True that...View AnswerShow Answer

The richest form of communication is:

Correct AnswerverifiedShow Answer

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Correct AnswerverifiedShow Answer

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

Correct AnswerverifiedShow Answer

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

Correct AnswerverifiedShow Answer

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

Correct AnswerverifiedShow Answer

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

Correct AnswerverifiedShow Answer

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:

Correct AnswerverifiedShow Answer

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Correct AnswerverifiedShow Answer

__________ occurs when receivers receive a message.

Correct AnswerverifiedShow Answer

Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.

Correct AnswerverifiedShow Answer

The age group that is most likely to utilize social media is:

Correct AnswerverifiedShow Answer

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Correct AnswerverifiedShow Answer

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

Correct AnswerverifiedShow Answer

All communication involves a sender, message, and receiver.

Correct AnswerverifiedShow Answer

If a person wants to be an effective listener, he or she should:

Correct AnswerverifiedShow Answer

The process of translating thoughts into a code or language that can be understood by others is known as:

Correct AnswerverifiedShow Answer

___________ involves the capacity of a given communication medium to convey information and promote understanding.

Correct AnswerverifiedShow Answer

What is nonverbal communication? Why is this important in understanding effective communication?

Correct AnswerverifiedNonverbal communication is any message s...View AnswerShow Answer

To be an effective listener, a person should try not to show nonverbal cues.

Correct AnswerverifiedShow Answer

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Related to productivity, it is True that...
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Nonverbal communication is any message s...
View Answer

Correct Answer
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