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Draw and explain the job characteristics model. Describe how a manager could use this model to increase employees' motivation. Describe a job you are familiar with according to this model.

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Students should draw the model in Figure...

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An expectancy of zero means that:


A) The person does not value the outcomes
B) The person does not trust the company
C) The person does not feel confident in his/her ability to do the job
D) The person is not motivated
E) The person is highly motivated

F) All of the above
G) B) and D)

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A theory that attempts to describe how various person and environmental factors affect motivation is known as a:


A) Content theory of motivation
B) Process theory of motivation
C) Extrinsic theory of motivation
D) Intrinsic theory of motivation
E) Integrated theory of motivation

F) B) and E)
G) A) and B)

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Goals that are specific and difficult lead to higher performance.

A) True
B) False

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An individual's belief that a particular degree of effort will be followed by a particular level of performance is called a(an) :


A) Expectancy
B) Expectation
C) Instrumentality
D) Valence
E) Value

F) A) and D)
G) None of the above

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Describe McClelland's acquired needs theory. How would a manager use this theory to motivate employees?

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David McClelland proposed the acquired n...

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________ is a positive set of assumptions about people at work.


A) Acquired needs theory
B) Theory Y
C) Theory X
D) Herzberg's motivator-hygiene theory
E) Self-determination theory

F) A) and B)
G) A) and C)

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Valence refers to the positive or negative value people place on outcomes.

A) True
B) False

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The perceived fairness of the processes used to make allocation decisions is called:


A) Distributive justice
B) Procedural justice
C) Interactional justice
D) Interpersonal justice
E) Institutional justice

F) B) and E)
G) A) and C)

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The five needs identified in Maslow's needs hierarchy model, in order from lowest to highest, are:


A) Physiological, safety, love, esteem, self-actualization
B) Physiological, safety, esteem, love, self-actualization
C) Safety, physiological, love, esteem, self-actualization
D) Safety, physiological, love, self-actualization, esteem

E) B) and D)
F) A) and D)

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Self-determination theory states that our needs for competence, autonomy, and relatedness are learned over time.

A) True
B) False

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ABC Company recently held a company picnic. _________ theory would suggest that this kind of event is good because it increases employees' ________.


A) Self-determination; competence
B) Theory Y; performance
C) Maslow's needs hierarchy; satisfaction of physiological needs
D) Self-determination; relatedness
E) Expectancy; valences

F) B) and D)
G) C) and E)

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In applying Herzberg's theory to motivate employees, managers should first:


A) Build motivators into subordinates' jobs
B) Provide positive feedback
C) Increase subordinates' autonomy
D) Provide opportunities for self-actualization
E) Eliminate sources of dissatisfaction

F) A) and D)
G) C) and D)

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Intensity refers to how long an activity is the focus of a person's attention.

A) True
B) False

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Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as ____.


A) Need for power
B) Need for achievement
C) Need for affiliation
D) Need for motivation
E) Need for safety

F) C) and D)
G) A) and E)

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Of the following, which is the most closely aligned with employees' perceptions of distributive justice?


A) Organizational citizenship behavior
B) Organizational commitment
C) Stress
D) Absenteeism
E) Health problems

F) D) and E)
G) C) and D)

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Motivation refers to the processes that underlie the persistence of behavior, but not its intensity.

A) True
B) False

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The job characteristics model is based on the idea that all people desire a high amount of the five core job characteristics.

A) True
B) False

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