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If Ben & Jerry's sold a line of new "Get the Dough Out of Politics" T-shirts targeted to college students in Latvia,it would be using a __________ strategy.


A) product development
B) market development
C) market penetration
D) diversification
E) market saturation

F) None of the above
G) All of the above

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization.Cash cows are located in which quadrant of the BCG growth-share matrix?


A) upper left quadrant
B) upper right quadrant
C) center of the four quadrants
D) lower right quadrant
E) lower left quadrant

F) C) and E)
G) D) and E)

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Some universities provide retirement benefits by matching the percentage an employee pays into a retirement account up to a certain percentage.This encourages a larger percentage of employees to participate in retirement planning.This is an example of __________ goal.


A) a satisfaction
B) a sales revenue
C) a market share
D) a quality
E) an employee welfare

F) C) and D)
G) B) and E)

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Many local and national chain bookstores,such as Borders and Bookstar,have closed over the past few years.This is due in part to competition from e-book readers such as Amazon's Kindle and Apple's iPad,which permit the online purchase and download of digital books from their websites.Moreover,subscribers to newspapers and magazines have cancelled their print subscriptions in favor of online news.These trends have caused the StarTribune newspaper to offer online content for $1..99 per week and Newsweek to suspend its print edition in favor of an online only weekly edition.These companies had to change their __________,an action triggered by the technological and social changes in their marketing environments.


A) organizational cultures
B) marketing tactics
C) business models
D) strategic marketing processes
E) goals or objectives

F) A) and B)
G) A) and C)

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All of the following were strategic opportunities identified in IBM's 2015 road map except which?


A) the connected, "smarter planet"
B) cloud and smarter computing
C) a shift from software and services to PCs and hard disk drives
D) business analytics and optimization
E) growth markets such as China, India, Brazil, and Africa

F) A) and D)
G) C) and D)

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Explain what a planning gap is and what is used to close it.

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A planning gap is the difference between...

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Figure 2-3b Figure 2-3b   -According to Figure 2-3b,which of the following SBUs is currently exceeding its YTD (Year to Date) revenue target? A)  Peripherals B)  Hardware C)  Circuitry D)  Software E)  Grand Total -According to Figure 2-3b,which of the following SBUs is currently exceeding its YTD (Year to Date) revenue target?


A) Peripherals
B) Hardware
C) Circuitry
D) Software
E) Grand Total

F) C) and E)
G) A) and B)

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Market segmentation refers to


A) identifying small groups of customers with dissimilar needs.
B) aggregating prospective buyers into groups and selecting only those whose needs cannot be met by competitors' products.
C) aggregating prospective buyers into groups that have common needs and will respond similarly to a marketing action.
D) aggregating different products into more reasonable product groupings to better serve consumers' needs.
E) those characteristics of a product that make it superior to competitive substitutes.

F) B) and D)
G) C) and D)

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What are the three elements that today's visionary organization must do to be forward looking and successful within its marketing environment? What is the purpose of each of these elements?

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Management experts stress that to be suc...

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In its business portfolio analysis,an organization's strategic business units (SBUs) often start as __________ and eventually become __________.


A) dogs; question marks
B) question marks; stars
C) stars; question marks
D) stars; dogs
E) question marks; dogs

F) C) and D)
G) B) and C)

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Seeking to obtain as high a financial return on their investments (ROI) as possible,firms will often set __________ goals.


A) sales
B) quality
C) market share
D) profit
E) employee welfare

F) All of the above
G) B) and C)

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Diversification refers to the marketing strategy of


A) increasing sales of current products in current markets.
B) selling current products to new markets.
C) selling new products to new markets.
D) selling new products to current markets.
E) selling the same brands in both current and new markets.

F) None of the above
G) A) and B)

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At the functional level,the marketing department


A) solicits talent from all levels of the organization for strategic corporate planning sessions.
B) promotes its goals to the organization's stakeholders.
C) looks outward, in part by listening to customers.
D) develops the corporate culture.
E) defines the overall strategic direction of the organization.

F) B) and D)
G) C) and E)

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A subsidiary,division,or unit of an organization that markets a set of related offerings to a clearly defined group of customers is referred to as a


A) strategic business unit.
B) strategic industry level.
C) private corporation.
D) product grouping.
E) marketing department.

F) D) and E)
G) C) and E)

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American Express,the credit card and travel organization,has a long history of working for the good of all in its New York community.In 1885,it engaged its employees to help raise money to build the pedestal of the Statue of Liberty.Today,it has a program to help restore,preserve,and revitalize historic sites in New York City.These actions by American Express are partial fulfillment of the __________ the firm has established for itself as a corporate citizen.


A) unit sales goals
B) market share goals
C) sales revenue goals
D) customer satisfaction goals
E) social responsibility goals

F) C) and D)
G) A) and B)

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Unilever distributes its Lipton tea products in part through independent brokers,agents,and distributors to chain,wholesale,co-operative,and independent grocery accounts and food service.This is an example of a firm's


A) market segmentation and targeting strategy.
B) price strategy.
C) place strategy.
D) promotion strategy.
E) product strategy.

F) None of the above
G) A) and B)

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When a firm recognizes the critical importance of its employees by attempting to provide good conditions and opportunities,it sets an employee __________ goal.


A) satisfaction
B) responsibility
C) compensation
D) core value
E) welfare

F) A) and C)
G) C) and D)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization.Stars are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) All of the above
G) A) and B)

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Bill McDermott is the CEO of SAP,which is a company that sells expensive enterprise resource planning software to large and mid-sized companies.McDermott operates at the __________ level of his organization.


A) business unit
B) functional
C) corporate
D) strategic
E) tactical

F) A) and D)
G) None of the above

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Organizations that develop similar offerings,when grouped together,create


A) a conglomerate.
B) a merger.
C) an industry.
D) a sector.
E) a monopoly.

F) C) and D)
G) C) and E)

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