Question 1

Open boundary structures depend on managers' ability to get results from people through the use of direct authority.

Accepted Answer

A) True 
 B)False

Question 2

Define mechanistic and organic organizations.For which type of environment is each most appropriate?

Accepted Answer

A landmark contingency design study was ...

Question 3

________ is the creation of something new that makes money and finds a pathway to the consumer.

Accepted Answer

A)   Innovation
B)   Invention
C)   Creativity
D)  Integration
E)   InspirationF) B) and D)
G) A) and B)

Question 4

Narrow spans of control are most likely in companies with a(n)

Accepted Answer

A)   clan culture.
B)   market culture.
C)   hierarchical culture.
D)   adhocracy culture.
E)   network structure.F) A) and E)
G) B) and C)

Question 5

XYZ Corporation reviews customer feedback from its website operations over the past three months,and decides to add more service representatives.This reflects a closed system approach.

Accepted Answer

A) True 
 B)False

Question 6

Matrix structures are preferred by many organizations because of their ease of application.

Accepted Answer

A) True 
 B)False

Question 7

________ organizational design organizes people around the workflow.

Accepted Answer

A)   Traditional
B)   Open
C)   Horizontal
D)   Mechanistic
E)   ClosedF) A) and E)
G) All of the above

Question 8

Aligned goals start with the

Accepted Answer

A)   hierarchy of authority.
B)   organizational structure.
C)   organizational culture.
D)   organizational climate.
E)   strategic plan.F) C) and D)
G) A) and B)

Question 9

Members of boundaryless organizations communicate primarily through virtual methods.

Accepted Answer

A) True 
 B)False  True

Question 10

When organizations need stronger horizontal alignment or cooperation in order to meet their goals,a ________ structure is appropriate.

Accepted Answer

A)   divisional
B)   hollow
C)   matrix
D)   functional
E)   horizontalF) All of the above
G) A) and B) C

Question 11

Management at the Relaxing Pines resort chain places great emphasis on customer satisfaction and loyalty.They emphasize quiet,luxurious rooms and personalized service.In fact,bonuses are based primarily on customer evaluations.What perspective does this reflect?:

Accepted Answer

A)   financial
B)   customer
C)   internal processes
D)   goal accomplishment
E)   organizational cultureF) B) and C)
G) A) and B)

Question 12

The ________ perspective focuses on providing employees with the capabilities,resources,and work environment they need to achieve their goals.

Accepted Answer

A)   goal accomplishment
B)   internal processes
C)   financial
D)   customer
E)   learning and growthF) C) and D)
G) None of the above D

Question 13

Identify the pros and cons of the different types of organizational structures.

Accepted Answer

Table 15.2  concisely lists the pros and...

Question 14

ABC Company has divided its employees into departments of manufacturing,marketing,and finance.The company is said to have a(n) _____ structure.

Accepted Answer

A)   entrepreneurial
B)   project
C)   hollow
D)   modular
E)   functionalF) None of the above
G) B) and E)

Question 15

__________ rely on a vertical hierarchy and attempt to define clear departmental boundaries and reporting relationships.

Accepted Answer

A)   Traditional structures
B)   Horizontal designs
C)   Open designs
D)   Boundaryless organizations
E)   Learning organizationsF) B) and E)
G) A) and E)

Question 16

Which of the following is not an organizational subsystem of an organization?

Accepted Answer

A)   managerial
B)   technical
C)   structural
D)   environmental
E)   psychosocialF) B) and C)
G) D) and E)

Question 17

Mary Flowers,the founder of MedTran,an offsite transcription service,asks transcribers to discuss their potential problems at weekly staff meetings.___________ is the process that a learning organization uses to share information among its people.

Accepted Answer

A)   Information acquisition
B)   Information interpretation
C)   Knowledge integration
D)   Organizational memory
E)   Information distributionF) C) and D)
G) A) and E)

Question 18

XYZ Corporation set a number of objectives for the quarter,including increasing productivity by 10 percent and reducing turnover by 20 percent.As a whole,the organization accomplished both these objectives.XYZ Corporation is successful according to which balanced scorecard perspective?

Accepted Answer

A)   financial
B)   internal processes
C)   customer
D)   learning and growth
E)   strategic constituencies satisfactionF) A) and C)
G) B) and D)

Question 19

Managers should consider certain key factors when making decisions about how best to design an organization.These are

Accepted Answer

A)   strategy and goals, culture, climate, and human resources.
B)   strategy and goals, technology, size, and culture.
C)   culture, climate, human resources, and leadership.
D)   size, technology, and environmental change.
E)   strategy and goals, size, technology, and human resources.F) None of the above
G) B) and E)

Question 20

A(n) _________ can hamper growth because the flow of information stays within the system and has no chance to interact with or build on knowledge from the outer environment.

Accepted Answer

A)   organic structure
B)   learning organization
C)   closed system
D)   divisional structure
E)   modular structureF) C) and D)
G) A) and B)

Exam 15: Organizational Design, effectiveness, and Innovation

Open boundary structures depend on managers' ability to get results from people through the use of direct authority.

Correct AnswerverifiedShow Answer

Define mechanistic and organic organizations.For which type of environment is each most appropriate?

Correct AnswerverifiedA landmark contingency design study was ...View AnswerShow Answer

________ is the creation of something new that makes money and finds a pathway to the consumer.

Correct AnswerverifiedShow Answer

Narrow spans of control are most likely in companies with a(n)

Correct AnswerverifiedShow Answer

XYZ Corporation reviews customer feedback from its website operations over the past three months,and decides to add more service representatives.This reflects a closed system approach.

Correct AnswerverifiedShow Answer

Matrix structures are preferred by many organizations because of their ease of application.

Correct AnswerverifiedShow Answer

________ organizational design organizes people around the workflow.

Correct AnswerverifiedShow Answer

Aligned goals start with the

Correct AnswerverifiedShow Answer

Members of boundaryless organizations communicate primarily through virtual methods.

Correct AnswerverifiedTrue

When organizations need stronger horizontal alignment or cooperation in order to meet their goals,a ________ structure is appropriate.

Correct AnswerverifiedC

Management at the Relaxing Pines resort chain places great emphasis on customer satisfaction and loyalty.They emphasize quiet,luxurious rooms and personalized service.In fact,bonuses are based primarily on customer evaluations.What perspective does this reflect?:

Correct AnswerverifiedShow Answer

The ________ perspective focuses on providing employees with the capabilities,resources,and work environment they need to achieve their goals.

Correct AnswerverifiedD

Identify the pros and cons of the different types of organizational structures.

Correct AnswerverifiedTable 15.2 concisely lists the pros and...View AnswerShow Answer

ABC Company has divided its employees into departments of manufacturing,marketing,and finance.The company is said to have a(n) _____ structure.

Correct AnswerverifiedShow Answer

__________ rely on a vertical hierarchy and attempt to define clear departmental boundaries and reporting relationships.

Correct AnswerverifiedShow Answer

Which of the following is not an organizational subsystem of an organization?

Correct AnswerverifiedShow Answer

Mary Flowers,the founder of MedTran,an offsite transcription service,asks transcribers to discuss their potential problems at weekly staff meetings.___________ is the process that a learning organization uses to share information among its people.

Correct AnswerverifiedShow Answer

XYZ Corporation set a number of objectives for the quarter,including increasing productivity by 10 percent and reducing turnover by 20 percent.As a whole,the organization accomplished both these objectives.XYZ Corporation is successful according to which balanced scorecard perspective?

Correct AnswerverifiedShow Answer

Managers should consider certain key factors when making decisions about how best to design an organization.These are

Correct AnswerverifiedShow Answer

A(n) _________ can hamper growth because the flow of information stays within the system and has no chance to interact with or build on knowledge from the outer environment.

Correct AnswerverifiedShow Answer

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A landmark contingency design study was ...
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True

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C

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D

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Table 15.2 concisely lists the pros and...
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