Question 1

Proactive measures to prevent organizational ethics problems do not include

Accepted Answer

A)   instituting a reward system which considers outcomes as its primary criterion.
B)   using leaders as role models of ethical behavior.
C)   issuing statements describing organization commitment to certain standards of behavior.
D)   using organization information systems as a control system.E) B) and C)
F) All of the above

Question 2

Expert power is derived from

Accepted Answer

A)   organizationally conferred decision-making authority.
B)   manager access, control, and distribution of information that is not freely available to everyone in an organization.
C)   referent power.
D)   leader capability and knowledge in a particular field.E) A) and B)
F) B) and C)

Question 3

Fisk Johnson is the fifth generation CEO of the family firm,SC Johnson.The combination of the ________,its ________,and its story-driven culture reinforce the willingness of the firm to lead the market in environmental awareness.

Accepted Answer

A)   ownership structure of the firm, strong leader
B)   listing of fragrances, financial awareness
C)   ownership structure of the firm, employee union
D)   employee participation, weak leadershipE) C) and D)
F) B) and C)

Question 4

A drawback of EI is that a leader can find it easy to over-identify with others and confuse ________ with ________.

Accepted Answer

A)   intelligence; empathy
B)   motivation; empathy
C)   empathy; sympathy
D)   motivation; intelligenceE) None of the above
F) All of the above

Question 5

The expression the dark side of competition means that

Accepted Answer

A)   illegal behaviors result in penalties.
B)   unethical behaviors are more like to take place when competition is intense.
C)   competition encourages ethical behavior.
D)   good competition is costly.E) B) and D)
F) A) and C)

Question 6

Functional benchmarking

Accepted Answer

A)   is not very useful for organizations with a divisional organizational structure.
B)   is used to determine best practices regardless of industry.
C)   restricts the search for best practices to competitors.
D)   is useful when researching industry-specific standards.E) All of the above
F) None of the above

Question 7

The chance of ethical crises occurring is enhanced if

Accepted Answer

A)   the leader defines the corporate culture.
B)   the organization has a weak ethical culture.
C)   the shareholders have no confidence in the CEO.
D)   employees follow the direction of the leader.E) B) and D)
F) None of the above

Question 8

Which of the following is not a source for acquiring external environmental information for the firm mentioned in the text?

Accepted Answer

A)   alliance partners
B)   equity analysts
C)   suppliers
D)   scientific communityE) A) and D)
F) A) and C)

Question 9

Inspiring and motivating people with a mission or purpose is a ________ for developing an organization that can learn and adapt.

Accepted Answer

A)   necessary and sufficient condition
B)   necessary but not sufficient condition
C)   goal but not a necessary condition
D)   goal and a required preconditionE) A) and C)
F) B) and C)

Question 10

In the compliance-based approach to ethics management,the methods used include

Accepted Answer

A)   education, leadership, accountability, decision processes, auditing, and penalties.
B)   reduced discretion, training, controls, audits, and penalties.
C)   self-governance.
D)   conformity with externally imposed standards.E) B) and D)
F) A) and C)

Question 11

The medical products company,Medtronic,works to restore patients to full life.They have a holiday party that includes patients,their families,and their doctors who share their survival and recovery stories.What purpose does this holiday party serve for the learning organization?

Accepted Answer

A)   It offers patients a break from their problems.
B)   It inspires and motivates employees with a real mission and purpose.
C)   It empowers the patients.
D)   It discourages employees from participating in office gatherings.E) A) and D)
F) B) and D)

Question 12

A highly ethical organization must have all the following elements except

Accepted Answer

A)   codes of conduct.
B)   corporate credos.
C)   payment plans.
D)   role models.E) A) and B)
F) A) and C)

Question 13

________ is rarely self-sustaining in an organization.

Accepted Answer

A)   High-integrity
B)   Integrity
C)   Individual integrity
D)   Leader integrityE) A) and B)
F) A) and C)

Question 14

________ are obstacles in which the design of organization structure,information processing,and reporting relationships,impede the proper flow and evaluation of information.

Accepted Answer

A)   Systemic barriers
B)   Behavioral barriers
C)   Political barriers
D)   Barriers to entryE) B) and D)
F) A) and C)

Question 15

Refusal to share information,conflicts over resources,conflicts between departments and divisions,and petty interpersonal differences are symptoms of which type of barrier to change?

Accepted Answer

A)   systemic barriers
B)   political barriers
C)   behavioral barriers
D)   entry barriersE) None of the above
F) A) and B)

Question 16

Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?

Accepted Answer

A)   self-awareness
B)   empathy
C)   social skills
D)   self-regulationE) None of the above
F) B) and C)

Question 17

Behavioral barriers to change occur because of conflicts between departments,conflicts arising from power relationships,and refusal to share information.

Accepted Answer

A) True 
 B)False

Question 18

Texas Instruments teaches ethics to its employees.They include all levels of the organization in the exchange of knowledge and auditing of behaviors.This is a good example of a(n) ________ ethics program.

Accepted Answer

A)   compliance-based
B)   integrity-based
C)   conformance-based
D)   behavioral-basedE) B) and D)
F) None of the above

Question 19

Setting a direction is the leadership activity that involves developing a strategic vision of what the organization could become.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not a characteristic of a successful learning organization?

Accepted Answer

A)   It creates a proactive, creative approach to the unknown.
B)   It empowers employees at all levels.
C)   It regularly engages in activities to reinforce the status quo.
D)   It gathers and integrates external information.E) C) and D)
F) B) and C)

Exam 11: Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Behavioral barriers to change occur because of conflicts between departments,conflicts arising from power relationships,and refusal to share information.

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Inspiring and motivating people with a mission or purpose is a ________ for developing an organization that can learn and adapt.

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A drawback of EI is that a leader can find it easy to over-identify with others and confuse ________ with ________.

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Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?

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Functional benchmarking

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In the compliance-based approach to ethics management,the methods used include

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The expression the dark side of competition means that

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Proactive measures to prevent organizational ethics problems do not include

Correct AnswerverifiedShow Answer

Refusal to share information,conflicts over resources,conflicts between departments and divisions,and petty interpersonal differences are symptoms of which type of barrier to change?

Correct AnswerverifiedShow Answer

________ are obstacles in which the design of organization structure,information processing,and reporting relationships,impede the proper flow and evaluation of information.

Correct AnswerverifiedShow Answer

Fisk Johnson is the fifth generation CEO of the family firm,SC Johnson.The combination of the ________,its ________,and its story-driven culture reinforce the willingness of the firm to lead the market in environmental awareness.

Correct AnswerverifiedShow Answer

Texas Instruments teaches ethics to its employees.They include all levels of the organization in the exchange of knowledge and auditing of behaviors.This is a good example of a(n) ________ ethics program.

Correct AnswerverifiedShow Answer

Which of the following is not a source for acquiring external environmental information for the firm mentioned in the text?

Correct AnswerverifiedShow Answer

________ is rarely self-sustaining in an organization.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of a successful learning organization?

Correct AnswerverifiedShow Answer

Expert power is derived from

Correct AnswerverifiedShow Answer

Setting a direction is the leadership activity that involves developing a strategic vision of what the organization could become.

Correct AnswerverifiedShow Answer

A highly ethical organization must have all the following elements except

Correct AnswerverifiedShow Answer

The chance of ethical crises occurring is enhanced if

Correct AnswerverifiedShow Answer

The medical products company,Medtronic,works to restore patients to full life.They have a holiday party that includes patients,their families,and their doctors who share their survival and recovery stories.What purpose does this holiday party serve for the learning organization?

Correct AnswerverifiedShow Answer

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A drawback of EI is that a leader can find it easy to over-identify with others and confuse with .

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Fisk Johnson is the fifth generation CEO of the family firm,SC Johnson.The combination of the ,its ,and its story-driven culture reinforce the willingness of the firm to lead the market in environmental awareness.

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