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Exam 14: Writing Correspondence

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Question 1

Multiple Choice

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Why is it important to communicate honestly, no matter what type of document you create?

A) To be ethical you must be honest and avoid misleading people.
B) Dishonest communication can lead customers to take their business elsewhere.
C) Honesty projects a "you attitude" toward your reader.
D) All responses are correct.

E) B) and C)
F) A) and B)

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Question 2

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The terms letter and memo are interchangeable.

A) True
B) False

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Question 3

Multiple Choice

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A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following elements would NOT appropriately be included in this letter?

Which of the following statements is true?

What is flaming?

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Provide an example of a letter cliché.

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

it is inappropriate to use headings in informal documents such as memos or email.

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

One disadvantage of correspondence clichés is that they can be hard to understand.

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Which of the following best defines writing that projects the "you attitude"?

Twitter tweets and Facebook posts are forms of business correspondence.

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

What does the notation "cc" stand for in a letter, memo, or email?

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR) department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which passage would be best to include in your email to the HR department?

When it appears in a letter, memo, or email, what does the symbol "c" stand for?