Question 1

Men generally express anger more frequently than do women.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true regarding emotions?

Accepted Answer

A)   Emotions are caused by specific events.
B)   Emotions last longer than moods.
C)   Moods are more action oriented in nature than emotions.
D)   Emotions are generally not indicated by distinct facial expressions.
E)   Emotions are less intense feelings than moods.F) B) and E)
G) A) and E) A

Question 3

________ is an emotion that falls into the category of high positive affect.

Accepted Answer

A)   Serenity
B)   Elation
C)   Fatigue
D)   Boredom
E)   RelaxationF) A) and B)
G) A) and C)

Question 4

For most people social activities decrease positive mood.

Accepted Answer

A) True 
 B)False

Question 5

Surface acting deals with ________ emotions.

Accepted Answer

A)   negative
B)   weak
C)   strong
D)   displayed
E)   feltF) C) and D)
G) A) and C)

Question 6

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Accepted Answer

A)   Andy
B)   Ben
C)   Liza
D)   Ted
E)   JimF) A) and B)
G) B) and E)

Question 7

Evidence indicates that EI is genetically influenced.

Accepted Answer

A) True 
 B)False

Question 8

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)   It is a simple, unambiguous feeling.
B)   Her response is prolonged.
C)   It has a contextual stimulus.
D)   Her response is not accompanied by facial expressions.
E)   It is cognitive in nature.F) A) and B)
G) A) and C)

Question 9

What is positivity offset?

Accepted Answer

A)   having misperceptions of one's environment
B)   experiencing self-elation
C)   experiencing the fundamental attribution error
D)   exhibiting a self-serving bias when there is negative input
E)   experiencing a mildly positive mood at zero inputF) A) and E)
G) A) and B)

Question 10

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Accepted Answer

A)   low cognitive dissonance
B)   low self-esteem
C)   low emotional dissonance
D)   high emotional intelligence
E)   high job satisfactionF) A) and E)
G) A) and B)

Question 11

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Accepted Answer

A)   low positive affect
B)   positivity offset
C)   high positive affect
D)   residual positivity
E)   high negative affectF) A) and B)
G) C) and E)

Question 12

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Accepted Answer

Most jobs require emotional labor, an em...

Question 13

Emotions last longer than moods.

Accepted Answer

A) True 
 B)False

Question 14

Surface acting deals with felt emotions rather than displayed emotions.

Accepted Answer

A) True 
 B)False  False

Question 15

Which of the following statements is true regarding people's interpretation of emotions across cultures?

Accepted Answer

A)   People's interpretation of emotions varies greatly across cultures.
B)   Some cultures do not desire love and happiness and interpret these emotions to be destructive.
C)   Western individualistic cultures such as the United States view pride as undesirable.
D)   Pride is generally a negative emotion in Eastern cultures such as China and Japan.
E)   In China, people report experiencing more positive and negative emotions than people in other cultures, and the emotions they experience are more intense.F) B) and E)
G) A) and D)

Question 16

Emotions are ________.

Accepted Answer

A)   independent of the personality of individuals
B)   strongly affected by weather
C)   less intense as compared to moods
D)   less likely to be caused by a specific event than moods
E)   critical to rational thinkingF) B) and C)
G) A) and B) E

Question 17

Which of the following mood dimensions is a pure marker of high negative affect?

Accepted Answer

A)   depression
B)   stress
C)   fatigue
D)   boredom
E)   nervousnessF) A) and B)
G) C) and D)

Question 18

Which of the following statements is true regarding surface acting?

Accepted Answer

A)   Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B)   A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C)   Research shows surface acting is less stressful to employees than deep acting.
D)   Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E)   Surface acting is trying to modify our true inner feelings based on display rules.F) A) and D)
G) A) and C)

Question 19

Discuss whether there are gender differences regarding emotions.

Accepted Answer

The common belief is that women are more...

Question 20

Studies indicate that emotional intelligence is moderately correlated with job performance.

Accepted Answer

A) True 
 B)False

Exam 4: Emotions and Moods

Men generally express anger more frequently than do women.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding emotions?

Correct AnswerverifiedA

________ is an emotion that falls into the category of high positive affect.

Correct AnswerverifiedShow Answer

For most people social activities decrease positive mood.

Correct AnswerverifiedShow Answer

Surface acting deals with ________ emotions.

Correct AnswerverifiedShow Answer

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Correct AnswerverifiedShow Answer

Evidence indicates that EI is genetically influenced.

Correct AnswerverifiedShow Answer

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Correct AnswerverifiedShow Answer

What is positivity offset?

Correct AnswerverifiedShow Answer

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Correct AnswerverifiedShow Answer

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Correct AnswerverifiedShow Answer

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Correct AnswerverifiedMost jobs require emotional labor, an em...View AnswerShow Answer

Emotions last longer than moods.

Correct AnswerverifiedShow Answer

Surface acting deals with felt emotions rather than displayed emotions.

Correct AnswerverifiedFalse

Which of the following statements is true regarding people's interpretation of emotions across cultures?

Correct AnswerverifiedShow Answer

Emotions are ________.

Correct AnswerverifiedE

Which of the following mood dimensions is a pure marker of high negative affect?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding surface acting?

Correct AnswerverifiedShow Answer

Discuss whether there are gender differences regarding emotions.

Correct AnswerverifiedThe common belief is that women are more...View AnswerShow Answer

Studies indicate that emotional intelligence is moderately correlated with job performance.

Correct AnswerverifiedShow Answer

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Most jobs require emotional labor, an em...
View Answer

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False

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E

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The common belief is that women are more...
View Answer

Correct Answer
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