Question 1

E-mail is most appropriate for

Accepted Answer

A)   resolving conflicts.
B)   communicating routine messages.
C)   exchanging confidential information.
D)   communicating subtle, nonverbal, or inflectional clues.
E)   exchanging large quantities of complex information.F) B) and C)
G) A) and B)

Question 2

The CEO of a multinational company finds that profits are drastically decreasing. He realizes that the employees need to be immediately made aware of the challenges the company is facing. The company has several branches in various parts of the world. Which of the following is an appropriate media for the CEO to use?

Accepted Answer

A)   e-mail
B)   videoconference
C)   memo
D)   newsletter
E)   telephoneF) D) and E)
G) A) and B)

Question 3

An advantage of _____ communication is that the receiver of a message can gauge a sender's sincerity.

Accepted Answer

A)   written
B)   oral
C)   perceptive
D)   filtering
E)   massF) B) and E)
G) C) and E) B

Question 4

Describe how to observe for effective communication.

Accepted Answer

Effective communicators are also capable...

Question 5

In a conversation during lunch, Arnold was casually discussing with other managers how they can improve the competition and team spirit within the organization by arranging a soccer match between different departments. Which of the following forms of organizational communication does this scenario exemplify?

Accepted Answer

A)   asynchronous communication
B)   the grapevine
C)   intrapersonal communication
D)   a soliloquy
E)   a monologueF) C) and E)
G) A) and B)

Question 6

Which of the following is an advantage of using electronic media at work?

Accepted Answer

A)   It enables routine messages to be delivered with speed.
B)   It is effective for solving complex problems.
C)   It enables interpretation of subtle nonverbal cues conveyed by a sender.
D)   It engenders more trust among users than face-to-face communication does.
E)   It safeguards sensitive or private information.F) A) and D)
G) B) and D)

Question 7

Which of these is an advantage of written communication?

Accepted Answer

A)   It allows scope for immediate feedback.
B)   It is more persuasive than oral communication.
C)   It gives a sender complete control over where and when a message is read.
D)   It is a permanent record that can be saved.
E)   It makes it easier for a receiver to sense a sender's sincerity than oral communication does.F) B) and D)
G) All of the above D

Question 8

Describe what is meant by open-book management.

Accepted Answer

Open-book management is the practice of ...

Question 9

_______ is posting text to a website.

Accepted Answer

A)   Surfing
B)   E-mailing
C)   Browsing
D)   Blogging
E)   MappingF) D) and E)
G) C) and D)

Question 10

Some companies use _____ to create buzz and excitement in advance of a new product launch.

Accepted Answer

A)   informal rumors
B)   grapevine gossip
C)   planned communications
D)   e-mail communication
E)   web-based social mediaF) A) and B)
G) A) and C)

Question 11

Larry, a team lead, completed the performance analysis of his team members. Before the team members could access it, Larry was required to send the reports to a senior manager for further evaluation and approval. He decided to send it via e-mail. Which of the following is a reason why he should avoid using electronic media to send the report?

Accepted Answer

A)   Electronic media does not provide a permanent record of communication for later reference.
B)   Sensitive or private information can be leaked or sent to a wrong recipient.
C)   Electronic media is an inaccurate tool to deliver routine messages.
D)   Electronic media may not be effective for solving some types of complex problems.
E)   Messages do not remain the same after they have been relayed to others.F) All of the above
G) A) and C)

Question 12

_____ is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Accepted Answer

A)   Coaching
B)   Stereotyping
C)   Blogging
D)   Podcasting
E)   FilteringF) All of the above
G) D) and E)

Question 13

_____ refers to a set of Internet-based applications that encourage user-provided content and collaboration.

Accepted Answer

A)   Web 2.0
B)   Fax
C)   Telegraphy
D)   Multimedia
E)   TeleconferencingF) None of the above
G) D) and E)

Question 14

_______ communication moves upward, downward, or horizontally.

Accepted Answer

A)   Informal
B)   Formal
C)   Grapevine
D)   External
E)   SocialF) A) and C)
G) D) and E)

Question 15

A disadvantage of _____ communication is that the sender lacks immediate feedback.

Accepted Answer

A)   oral
B)   written
C)   repetitive
D)   demonstrative
E)   face-to-faceF) A) and C)
G) A) and B)

Question 16

Managers need to excel at reading interactions and adjusting their communication styles and perceptions to the people with whom they interact.

Accepted Answer

A) True 
 B)False  True

Question 17

Robin sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail he does not solicit comments or suggestions from his subordinates. He feels that the subordinates lack the experience required to effectively evaluate the various implications of the new practice. This is an example of

Accepted Answer

A)   interactive communication.
B)   participative decision making.
C)   one-way communication.
D)   participative problem solving.
E)   nonverbal communication.F) All of the above
G) A) and C)

Question 18

Describe the disadvantages of using electronic media at work.

Accepted Answer

The disadvantages of...

Question 19

Which of the following is an advantage of one-way communication over two-way communication?

Accepted Answer

A)   It is more accurate than two-way communication.
B)   It is less difficult and time-consuming than two-way communication.
C)   It helps the receivers understand the information better when compared to two-way communication.
D)   It provides better scope for opinions and suggestions than two-way communication.
E)   It creates fewer problems in the process when compared to two-way communication.F) B) and D)
G) A) and C)

Question 20

Which of the following is an advantage of electronic communication within organizations compared to other methods?

Accepted Answer

A)   It takes less time to make higher-quality group decisions.
B)   It reduces time and expenses devoted to traveling.
C)   There is lesser risk of leaks or negative portrayals.
D)   There is enhanced ability to solve complex problems.
E)   It is easier to pick up subtle, nonverbal clues.F) All of the above
G) D) and E)

Exam 13: Communicating

E-mail is most appropriate for

Correct Answer
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An advantage of _____ communication is that the receiver of a message can gauge a sender's sincerity.

Correct Answer
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B

Describe how to observe for effective communication.

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Effective communicators are also capable...
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Which of the following is an advantage of using electronic media at work?

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Which of these is an advantage of written communication?

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D

Describe what is meant by open-book management.

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Open-book management is the practice of ...
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_______ is posting text to a website.

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Some companies use _____ to create buzz and excitement in advance of a new product launch.

Correct Answer
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_____ is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Correct Answer
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_____ refers to a set of Internet-based applications that encourage user-provided content and collaboration.

Correct Answer
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_______ communication moves upward, downward, or horizontally.

Correct Answer
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A disadvantage of _____ communication is that the sender lacks immediate feedback.

Correct Answer
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Managers need to excel at reading interactions and adjusting their communication styles and perceptions to the people with whom they interact.

Correct Answer
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True

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Describe the disadvantages of using electronic media at work.

Correct Answer
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The disadvantages of...
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Which of the following is an advantage of one-way communication over two-way communication?

Correct Answer
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Which of the following is an advantage of electronic communication within organizations compared to other methods?

Correct Answer
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Exam 13: Communicating

E-mail is most appropriate for

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An advantage of _____ communication is that the receiver of a message can gauge a sender's sincerity.

Correct AnswerverifiedB

Describe how to observe for effective communication.

Correct AnswerverifiedEffective communicators are also capable...View AnswerShow Answer

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Which of the following is an advantage of using electronic media at work?

Correct AnswerverifiedShow Answer

Which of these is an advantage of written communication?

Correct AnswerverifiedD

Describe what is meant by open-book management.

Correct AnswerverifiedOpen-book management is the practice of ...View AnswerShow Answer

_______ is posting text to a website.

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Some companies use _____ to create buzz and excitement in advance of a new product launch.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Correct AnswerverifiedShow Answer

_____ refers to a set of Internet-based applications that encourage user-provided content and collaboration.

Correct AnswerverifiedShow Answer

_______ communication moves upward, downward, or horizontally.

Correct AnswerverifiedShow Answer

A disadvantage of _____ communication is that the sender lacks immediate feedback.

Correct AnswerverifiedShow Answer

Managers need to excel at reading interactions and adjusting their communication styles and perceptions to the people with whom they interact.

Correct AnswerverifiedTrue

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Describe the disadvantages of using electronic media at work.

Correct AnswerverifiedThe disadvantages of...View AnswerShow Answer

Which of the following is an advantage of one-way communication over two-way communication?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of electronic communication within organizations compared to other methods?

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B

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Effective communicators are also capable...
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D

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Open-book management is the practice of ...
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True

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The disadvantages of...
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