Question 1

On the basis of the given information, it would be most accurate to say that Billy illustrates

Accepted Answer

A)   high expectancy.
B)   low instrumentality.
C)   negative reinforcement.
D)   low equity.
E)   high empowerment.F) A) and B)
G) C) and E)

Question 2

Frederick's work performance has greatly improved over the course of the past two months, so his boss decided to upgrade his status from that of a temporary employee to that of a permanent employee. This is an example of

Accepted Answer

A)   negative reinforcement.
B)   punishment.
C)   extinction.
D)   glass ceiling.
E)   intrinsic reward.F) None of the above
G) A) and B)

Question 3

A ______ refers to a set of perceptions of what employees think their employers owe them and vice versa.

Accepted Answer

A)   safe and healthy environment
B)   psychological contract
C)   social environment
D)   work role
E)   job descriptionF) A) and C)
G) A) and B)

Question 4

When absenteeism increases and productivity decreases, the manager is dealing with

Accepted Answer

A)   job enlargement.
B)   job rotation.
C)   job dissatisfaction.
D)   job engagement.
E)   job attrition.F) B) and C)
G) B) and E)

Question 5

An extrinsic reward is a reward the person concerned derives directly from performing the job itself.

Accepted Answer

A) True 
 B)False

Question 6

________ theory proposes that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome.

Accepted Answer

A)   Expectancy
B)   Reinforcement
C)   Path-goal
D)   Equity
E)   Law of effectF) C) and E)
G) B) and E)

Question 7

Maria is known to favor some of her employees over others. For those she dislikes, she sets impossible performance goals so that they cannot possibly succeed, and their motivation suffers. This is an example of

Accepted Answer

A)   positive reinforcement.
B)   negative reinforcement.
C)   punishment.
D)   extinction.
E)   motivation.F) B) and C)
G) C) and E)

Question 8

_____ means that jobs are restructured or redesigned by adding higher levels of responsibility.

Accepted Answer

A)   Job enrichment
B)   Task identity
C)   Task significance
D)   Negative reinforcement
E)   Procedural justiceF) A) and B)
G) A) and E)

Question 9

Laurel loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Laurel often jokes that he would be glad to do his job even if he is not given any pay. This sense of fulfillment is an example of

Accepted Answer

A)   extinction.
B)   halo effect.
C)   egocentrism.
D)   intrinsic reward.
E)   personalized power.F) A) and E)
G) A) and C)

Question 10

What type of goals can shift people away from mediocrity?

Accepted Answer

A)   meaningful
B)   stretch
C)   challenging
D)   acceptable
E)   specificF) A) and E)
G) A) and D)

Question 11

_______ is the applying of a consequence that increases the likelihood that the person will repeat the behavior that led to it.

Accepted Answer

A)   Positive reinforcement
B)   Negative reinforcement
C)   Punishment
D)   Extinction
E)   ModificationF) A) and C)
G) A) and E)

Question 12

Daniel, the manager at Kingsley Corp., takes an employee off probation because of improved performance. This is an example of

Accepted Answer

A)   negative reinforcement.
B)   punishment.
C)   extinction.
D)   glass ceiling.
E)   intrinsic reward.F) A) and B)
G) A) and C)

Question 13

Which of the following best describes constitutionalism?

Accepted Answer

A)   the rights of personal privacy, dissent, and due process
B)   a work role that minimizes infringement on personal leisure and family needs
C)   a social environment that fosters personal identity
D)   the desire to have experiences that enable people to contribute toward the development of the society
E)   the desire for experiences that contribute to personal and psychological developmentF) A) and D)
G) None of the above

Question 14

Assessments of equity are

Accepted Answer

A)   made subjectively.
B)   made objectively.
C)   not used to evaluate employees.
D)   used to restore job satisfaction.
E)   a component of attrition.F) A) and D)
G) A) and E)

Question 15

The Maslow's need hierarchy is different from Alderfer's ERG theory in that

Accepted Answer

A)   ERG theory states that various needs operate simultaneously.
B)   Maslow's hierarchy has more scientific validity.
C)   Maslow's hierarchy states that once a need is satisfied, it acts as a powerful motivator.
D)   ERG theory focuses on five levels of need.
E)   ERG theory reminds managers of the types of reinforcers that can be used to motivate people.F) All of the above
G) B) and C)

Question 16

Which of the following statements regarding Maslow's need hierarchy is true?

Accepted Answer

A)   It is a complex and altogether accurate theory of motivation.
B)   It sensitizes managers to the importance of personal growth.
C)   It states that people are motivated to satisfy the higher needs before they try to satisfy the lower needs.
D)   It states that once a need is satisfied, it acts as a powerful motivator.
E)   It postulates that people have three basic sets of needs that can operate simultaneously.F) C) and D)
G) B) and E)

Question 17

Which of the following is an example of positive reinforcement?

Accepted Answer

A)   giving letters of commendation
B)   taking an employee off probation
C)   assigning an unappealing task
D)   giving a threat of punishment
E)   forgetting to say thanks for a favorF) C) and D)
G) A) and B)

Question 18

On the basis of the given information, it would be most accurate to say that Sally illustrates

Accepted Answer

A)   high expectancy.
B)   high instrumentality.
C)   negative valence.
D)   low equity
E)   low equity.F) C) and D)
G) D) and E)

Question 19

All of the following characteristics may be seen if there is job dissatisfaction expect

Accepted Answer

A)   higher turnover.
B)   strikes.
C)   less injuries.
D)   poor customer service.
E)   stealing.F) A) and B)
G) All of the above

Question 20

According to _____, characteristics of the workplace termed hygiene factors will not necessarily motivate workers.

Accepted Answer

A)   Maslow
B)   McClelland
C)   Herzberg
D)   Hackman and Oldham
E)   DeweyF) None of the above
G) A) and D)

Exam 11: Motivating People

Laurel loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Laurel often jokes that he would be glad to do his job even if he is not given any pay. This sense of fulfillment is an example of

Correct AnswerverifiedShow Answer

A ______ refers to a set of perceptions of what employees think their employers owe them and vice versa.

Correct AnswerverifiedShow Answer

Which of the following is an example of positive reinforcement?

Correct AnswerverifiedShow Answer

_____ means that jobs are restructured or redesigned by adding higher levels of responsibility.

Correct AnswerverifiedShow Answer

Which of the following best describes constitutionalism?

Correct AnswerverifiedShow Answer

On the basis of the given information, it would be most accurate to say that Billy illustrates

Correct AnswerverifiedShow Answer

Assessments of equity are

Correct AnswerverifiedShow Answer

________ theory proposes that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome.

Correct AnswerverifiedShow Answer

Maria is known to favor some of her employees over others. For those she dislikes, she sets impossible performance goals so that they cannot possibly succeed, and their motivation suffers. This is an example of

Correct AnswerverifiedShow Answer

What type of goals can shift people away from mediocrity?

Correct AnswerverifiedShow Answer

All of the following characteristics may be seen if there is job dissatisfaction expect

Correct AnswerverifiedShow Answer

The Maslow's need hierarchy is different from Alderfer's ERG theory in that

Correct AnswerverifiedShow Answer

According to _____, characteristics of the workplace termed hygiene factors will not necessarily motivate workers.

Correct AnswerverifiedShow Answer

Which of the following statements regarding Maslow's need hierarchy is true?

Correct AnswerverifiedShow Answer

Frederick's work performance has greatly improved over the course of the past two months, so his boss decided to upgrade his status from that of a temporary employee to that of a permanent employee. This is an example of

Correct AnswerverifiedShow Answer

Daniel, the manager at Kingsley Corp., takes an employee off probation because of improved performance. This is an example of

Correct AnswerverifiedShow Answer

_______ is the applying of a consequence that increases the likelihood that the person will repeat the behavior that led to it.

Correct AnswerverifiedShow Answer

On the basis of the given information, it would be most accurate to say that Sally illustrates

Correct AnswerverifiedShow Answer

An extrinsic reward is a reward the person concerned derives directly from performing the job itself.

Correct AnswerverifiedShow Answer

When absenteeism increases and productivity decreases, the manager is dealing with

Correct AnswerverifiedShow Answer

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