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Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the standard time per unit?


A) 0.42 minutes
B) 16.0 minutes
C) 17.4 minutes
D) 20.0 minutes
E) 21.7 minutes

F) B) and E)
G) B) and C)

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In time studies,average observed time for an element is


A) the ratio of normal time to standard time.
B) the difference between normal time and the allowance factors.
C) for all observations,the sum of all times recorded divided by the number of observations.
D) the percent of a worker's time spent performing that element.
E) how many observations must be taken in order to achieve a specified level of accuracy.

F) A) and B)
G) A) and E)

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The objective of a human resource strategy is to


A) produce the demand forecast at lowest labour cost.
B) match employment levels with demand.
C) achieve a reasonable quality of work life at low cost.
D) manage labour and design jobs so people are effectively and efficiently utilized.
E) rotate and automate jobs.

F) All of the above
G) None of the above

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________ estimates,by sampling,the percent of time that a worker spends on various tasks.

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Normal time is always less than the average observed time.

A) True
B) False

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Explain how job expansion can lead to higher pay rates.

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As expansion leads to workers ...

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List Hackman and Oldham's five desirable characteristics of job design.

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According to Hackman and Oldha...

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The data in the following table represent time-study observations on a new operation with three work elements.On the basis of these observations,find the standard time for the process.Assume an 8% allowance factor. The data in the following table represent time-study observations on a new operation with three work elements.On the basis of these observations,find the standard time for the process.Assume an 8% allowance factor.

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blured image Normal time for process = 116...

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Which of the following is not a method used to set labour standards?


A) historical experience
B) time study
C) predetermined time standards
D) work sampling
E) government laws and regulations

F) A) and B)
G) B) and D)

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A technique for estimating the proportion of time a worker spends on various activities is


A) stopwatch time study.
B) simultaneous motion study.
C) work sampling.
D) standard elemental (historical) times.
E) predetermined (published) time standards.

F) A) and B)
G) A) and D)

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In a stopwatch time study,the average time it takes a given worker to perform a task a certain number of times,without correction for performance rating or allowances,is the


A) average observed time.
B) standard time.
C) performance rating time.
D) normal time.
E) allowance time.

F) A) and E)
G) A) and D)

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Which of the following is true regarding work sampling?


A) The technique was developed in the 1890s.
B) It can be used to estimate the percentage of time workers spend in unavoidable delays.
C) The method was developed by Frank Gilbreth.
D) The method makes extensive use of rest allowances.
E) The technique was introduced by Henry Ford.

F) D) and E)
G) B) and D)

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Work sampling estimates the percent of time that a worker spends on various tasks.

A) True
B) False

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An advantage of predetermined time standards is that the standard can be set before a task is actually performed.

A) True
B) False

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The smaller the percentage established for allowances


A) the closer is normal time to standard time.
B) the closer is average observed time to normal time.
C) the larger is the performance rating factor.
D) the larger is the adequate sample size.
E) the larger is the number of observations in the work sampling.

F) A) and E)
G) A) and B)

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In time studies,normal time is


A) average observed time multiplied by a performance rating factor.
B) larger than standard time.
C) determined by historical experience.
D) converted to standard time by the performance rating factor.
E) one hour later during the summer months.

F) A) and B)
G) A) and C)

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How does labour specialization assist in reducing labour costs (list three ways)?

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Labour specialization assists in reducin...

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Among the advantages of predetermined time standards are all of the following except


A) unions accept them as fair.
B) they are available before a task is actually performed.
C) they can only be determined after work actually takes place.
D) they can be established in a laboratory setting.
E) no performance ratings are necessary.

F) C) and D)
G) A) and B)

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What are the advantages of work sampling over time-study methods?

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The advantages include: work sampling is...

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Most pit crew members have background experience in what area?


A) mechanical engineering
B) athletics
C) no specific area,crew members come from all sorts of backgrounds
D) automobile race drivers
E) car mechanics

F) B) and D)
G) B) and C)

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